Customer Care Specialist

neteffects; Brasil; Teletrabalho; BRL 20.000 - 30.000; Tempo integral

Resumo da oferta

A customer service company is seeking an entry-level Customer Care Specialist to provide excellent service to rental car customers. Responsibilities include addressing inquiries and resolving issues while managing multiple customer chats. Applicants should have a high school diploma and at least a year of call center experience. This remote role offers a supportive work environment with various benefits.

Serviços

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Qualificações

• 1 year of call center experience is required.
• Must be able to work 9am-5:30pm Eastern time zone.
• Must pass drug and background screening.

Responsabilidades

• Provide excellent customer service to rental car customers.
• Use tools to resolve customer issues accurately.
• Document customer interactions clearly.

Conhecimentos

Excellent customer service

Ability to handle multiple chats

Problem-solving skills

Formação académica

HS Diploma or GED

Descrição da oferta de emprego

Position Overview

Customer Care Specialist — Hours: Monday-Friday 9:00AM-5:30PM EST • Remote Role • Temp to Hire.

We are looking for an entry-level Customer Care Specialist with a passion for helping others and an eagerness to join our growing team.

Essential Responsibilities

• Provide excellent customer service to rental car customers by addressing general inquiries, receipts, or payments related to tolls and violations. Always keep a smile in your voice.
• Use available tools and resources to reach complete and accurate resolutions for customer issues.
• Place clear and concise notes on customer accounts for documentation and tracking purposes.
• Assist 5-6 customer chats concurrently, providing prompt and effective responses to each query.
• Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.
• Complete other duties as assigned.

Requirements

• Drug and Background screening
• Work space
• Reliable internet service
• 1 year of call center experience
• HS Diploma or GED
• Must be able to work 9am-5:30pm Eastern time zone

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Retirement Plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.