Customer Care Specialist

neteffects; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A customer service company is seeking a Customer Care Specialist to provide support to rental car customers in a remote capacity. Responsibilities include assisting customers with inquiries and managing multiple chats concurrently. The ideal candidate has a high school diploma and at least one year of call center experience, along with strong communication skills. This role offers a competitive pay rate and various employee benefits.

Serviços

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Life Insurance

Qualificações

• 1 year of call center experience required.
• Must have reliable internet service.
• Ability to assist multiple customers concurrently.

Responsabilidades

• Provide excellent customer service to rental car customers.
• Use tools to resolve customer issues effectively.
• Maintain clear documentation on customer accounts.

Conhecimentos

Customer service

Communication

Problem-solving

Multitasking

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Customer Care Specialist
Hours: Monday-Friday 9:00AM-5:30PM EST
Pay rate: $20.00/hr
Remote Role
Temp to Hire

Position Overview
We are looking for an entry-level Customer Care Specialist with a passion for helping others and an eagerness to join our growing team.

Essential Responsibilities

• Provide excellent customer service to rental car customers by addressing general inquiries, receipts, or payments related to tolls and violations. Always keep a smile in your voice.
• Use available tools and resources to reach complete and accurate resolutions for customer issues.
• Place clear and concise notes on customer accounts for documentation and tracking purposes.
• Assist 5-6 customer chats concurrently, providing prompt and effective responses to each query.
• Meet performance goals for efficiency, schedule adherence, quality, customer satisfaction, and attendance.
• Complete other duties as assigned.

Requirements:

• Drug and Background screening
• Work space
• Reliable internet service
• 1 year of call center experience
• HS Diploma or GED
• Must be able to work 9am-530pm Eastern time zone

Benefits (Employee Contribution)

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Retirement Plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.