CUSTOMER CARE ADVOCATE

Rockwell Automation; São Paulo; Híbrido; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Customer Care Advocate, where you will play a crucial role in supporting customers through presales and post-sales requests. This hybrid position offers the chance to work closely with various departments, ensuring smooth order management and compliance with regulations. You will be part of a diverse team that values individuality and embraces unique cultural backgrounds. If you are passionate about problem-solving and dedicated to making a positive impact, this opportunity is perfect for you!

Qualificações

• 2+ years of customer service experience required.
• Intermediate to advanced English proficiency is essential.

Responsabilidades

• Manage Sales and Repair Orders by reviewing customer proposals.
• Ensure compliance with procedures and regulations.
• Provide support via phone, email, and chat.

Conhecimentos

Customer Service

Process Improvement

Communication Skills

Collaboration

English Proficiency

Formação académica

Bachelor's degree in Administration

Bachelor's degree in Accounting

Bachelor's degree in Economics

Bachelor's degree in Systems Analysis and Development

Descrição da oferta de emprego

time left to apply End Date: May 26, 2025 (15 days left to apply)

job requisition id R25-2021

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers — amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility — our people are energized problem solvers who take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!

Job Description

Position Summary

As a Customer Care Advocate, you will facilitate presales and post-sales requests, helping Rockwell Automation meet the urgent demands of our customers. You will also focus on identifying process improvement opportunities and assisting in their implementation. This position reports to the Customer Care Center Team Lead and is based in our São Paulo - SP office, working in a hybrid mode.

Your Responsibilities:

• Manage Sales and Repair Orders in Brazil by reviewing customer proposals and purchase orders before and after conversion, and properly filling out the entry checklist.
• Make necessary changes throughout the order lifecycle, collaborating with Logistics, Finance, Tax, Repair Center, and others.
• Ensure all processes comply with applicable procedures and regulations.
• Collaborate with experts and process owners to identify best practices.
• Provide support via phone, email, and chat.

The Essentials – You Will Have:

• Bachelor's degree in Administration, Accounting, Economics, Systems Analysis and Development, or related fields.
• At least 2 years of customer service experience.
• Intermediate to advanced proficiency in English (speaking, listening, writing, reading).

Our hybrid policy expects employees to work at least Mondays, Tuesdays, and Thursdays at a Rockwell location unless out of the office for business obligations.

We value diversity and are committed to providing growth opportunities for all talent. We celebrate individuality and embrace the unique cultural backgrounds and experiences of our employees. We invite everyone who is motivated to join us and help change the world.

#LI-TB1

#LI-hybrid

About Rockwell Automation

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. Headquartered in Milwaukee, Wisconsin, we employ approximately 28,000 problem solvers worldwide, dedicated to expanding human potential through technology and making the world more productive and sustainable. Learn more at www.rockwellautomation.com.

We welcome all makers, forward thinkers, and problem solvers eager to do their best work. Join us!