CS&L CDT Manager

Colgate-Palmolive; São Bernardo do Campo; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Uma empresa global de produtos de consumo está em busca de um profissional apaixonado para aprimorar a satisfação do cliente. Neste papel, você será responsável por gerenciar o ciclo de pedidos, desde a entrada até a entrega, garantindo um serviço excepcional. Você terá a oportunidade de trabalhar em um ambiente colaborativo, utilizando suas habilidades analíticas e de negociação para otimizar processos e fortalecer parcerias. Se você é uma pessoa orientada a resultados, com um forte compromisso com a sustentabilidade e deseja fazer parte de uma equipe que valoriza a diversidade e a inclusão, esta é a sua chance de contribuir para um futuro mais saudável.

Qualificações

• Experiência sólida em atendimento ao cliente e habilidades analíticas.
• Graduação em Engenharia ou Administração é necessária.

Responsabilidades

• Gerenciar o processo de pedidos e melhorar a satisfação do cliente.
• Analisar padrões de pedidos e otimizar processos de entrega.

Conhecimentos

Habilidades analíticas

Negociação

Comunicação eficaz

Gestão de projetos

Liderança

Pensamento estratégico

Sustentabilidade ambiental

Formação académica

Graduação em Engenharia

Graduação em Administração de Empresas

Ferramentas

SAP HANA/APO

BI Excel

Google Tools

Snowflake

RPA

DOMO

Google Sheets

Descrição da oferta de emprego

No Relocation Assistance Offered
Job Number#166314 - Sao Bernardo do Campo, Sao Paulo, Brazil

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Objective: Enhance customer satisfaction by fostering strong partnerships through collaboration and proactively managing every aspect of the order processing journey, from entry to delivery. Drive efficiencies and improve customer outcomes by leveraging collaborative initiatives and advanced data analytics. Support the sales team to ensure seamless, efficient service.

Main Responsibilities:

1. Conduct regular meetings with channel customers based on their unique needs (weekly, bi-weekly, monthly) to strengthen relationships and identify opportunities for improvement.
2. Identify and act on opportunities to optimize the order process, including entry, release, invoicing, and delivery, collaborating with clients, operational, and commercial teams.
3. Analyze client order patterns to ensure top-tier service levels, addressing issues such as pricing discrepancies, quota overruns, and order errors.
4. Maintain daily communication with the sales team to assist with queries and ensure alignment for superior customer service.
5. Oversee delivery processes and troubleshoot issues with the Transport Tracking team, especially during quarter-end months.
6. Engage in collaborative programs with key clients to evaluate service indicators (e.g., service level, punctuality, lead time, etc.) and identify improvement areas.
7. Critically review customer portfolios to assess active orders, communicate status updates, and ensure accurate future order placement.
8. Lead the Pharma channel's Service Level initiative alongside Demand Planning, Inventory, and SNP teams to maintain availability of key items.
9. Participate in quarterly sales meetings to align on channel objectives and highlight current Customer Service and Logistics issues.
10. Attend JBP/JVC meetings with clients to synchronize annual objectives.
11. Lead collaborative order management program with specific customers focused on stockout reduction and trade inventory optimization.

Competencies:

1. Strong analytical and negotiation abilities
2. Financial acumen
3. Strategic thinking with an external perspective
4. Prioritization skills
5. Effective communication and stakeholder engagement (internal and external)
6. Passionate about environmental sustainability

Digital and Analytical Skills:

1. Proficiency in SAP HANA/APO, BI Excel, Google tools
2. Experience with Snowflake, RPA, DOMO
3. Data analytics expertise

Relationship:

1. Internal: E2E, HR, Marketing, Customer Development, Finance, Division CS&L
2. External: Customers' logistics and commercial teams

Requirements:

1. Bachelor's degree in Engineering, Business Administration, or related fields
2. Solid experience in customer service
3. Advanced English proficiency
4. Proficiency in Google Sheets, Excel

Skills:

1. Project management and organizational skills for managing cross-functional initiatives
2. Strong leadership skills
3. Strong Data & Analytics Skills

Preferred: Intermediate Spanish proficiency (Preferred)

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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