Content Processing Specialist (Content Moderation)

Brickbrands; São Paulo; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a dynamic and innovative team as a Content Processing Specialist, where you will play a crucial role in protecting brands from harmful content across various social media platforms. This remote position offers a unique opportunity to engage with diverse brands while ensuring a positive online community. You'll be part of a supportive environment that values your input and fosters continuous learning and career growth. If you're passionate about social media, marketing, and customer experience, and ready to make an impact, this role is perfect for you. Embrace the chance to work with a global team and help shape the future of brand engagement!

Serviços

100% Remote position

Continuous learning experience & career growth opportunities

Competitive compensation based on location market rates

Opportunity to work with innovative brands

Welcoming environment for feedback and suggestions

Diverse & global team environment

Qualificações

• Experience in content moderation or community management is essential.
• Strong interest in social media platforms and trends is necessary.

Responsabilidades

• Monitor content on social media platforms and ensure community safety.
• Analyze information and moderate content according to brand guidelines.

Conhecimentos

Content Moderation

Customer Service

Social Media Management

Excellent Communication Skills

Flexibility

Formação académica

High School Diploma or equivalent

Ferramentas

PC/Laptop

Webcam

Descrição da oferta de emprego

Content Processing Specialist (Content Moderation)

• Full-time

BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS!

“Great flexibility, support, and communication”

“Friendly and professional environment”

“Great place to work remotely”

“Diverse with lots of opportunities”

“I’ve never enjoyed a job as much”

Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment, and overall increased customer engagement in various languages and cultures.

BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus, BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.

As part of a fast-paced environment, the need for additional resources appears constantly. Therefore, we aim to build a pool of talented individuals and have our very own ongoing recruitment. We are searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way.

Summary of the Position

As a Content Processing Specialist, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation, and ensuring a safe experience for all businesses and individuals around the world.

Here’s What You Will Do:

• Use our online platform to monitor content
• Maintain constant communication with your shift manager to resolve any issues or questions
• Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
• Ensure the safety of the online community, and that the policies and guidelines are being followed accordingly
• Understand brand policies and guidelines in order to effectively analyze information and make the correct decisions in moderating each content in a timely manner
• Work with various brands from different industries to detect, review, and monitor all kinds of content

Here’s What You Will Need:

• A High School Diploma or equivalent
• A personal PC/laptop with a working webcam
• General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc.)
• A good working home environment with a stable internet connection
• Must have experience in content moderation, customer service (non-voice), or social media/community management
• Any form of experience in social media and marketing is a plus!
• The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.
• Excellent communication skills in English, both written and oral. Additional languages are a PLUS!

The Perks BrickBrands Offers:

• 100% Remote position
• Continuous learning experience & career growth opportunities
• Offers competitive compensation based on location market rates
• A great opportunity to work with some of the world’s coolest and most innovative brands
• A welcoming environment where even your feedback and suggestions are all being taken into consideration
• Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds

Encouraging all qualified candidates who are interested in working with various social media platforms to apply and take part in our fun and amazing global team! For those interested, please send in your CV in ENGLISH.