Consumer Lawyer

Our client is a pioneering force in transforming the gaming landscape across Asia, leveraging cutting-edge technology and innovative entertainment solutions. With a diverse portfolio of digital platforms and interactive products, the company engages hundreds of millions of users and delivers immersive, world-class gaming experiences. In 2024, the company achieved exponential growth, tripling its revenue and reaching the billion-dollar milestone. Backed by a Brazilian esports business permit and a multi-tens-of-millions-dollar investment commitment, the company is now riding the wave of ambitious expansion in Brazil, one of the world's most dynamic and fast-growing gaming markets.

Industry: Online Gaming & Sports Betting

Key Responsibilities

1. Provide legal advice and guidance on consumer protection laws, ensuring all practices are compliant with Brazilian regulations and standards.
2. Review and draft terms and conditions, privacy policies, and player agreements to ensure they meet consumer protection requirements.
3. Handle consumer complaints, disputes, and claims in a timely and professional manner, seeking amicable resolutions when possible.
4. Advise on legal risks related to customer experiences, marketing practices, and business operations, ensuring the protection of consumer rights.
5. Stay up to date with Brazilian consumer laws, including the Consumer Protection Code (Código de Defesa do Consumidor) and regulations applicable to the iGaming sector.
6. Collaborate with the customer service and compliance teams to develop policies and procedures that align with legal requirements.
7. Represent the company in consumer disputes or regulatory investigations, including working with external legal counsel when necessary.
8. Monitor and analyze consumer trends and complaints to help improve products and services.

Requirements

1. Law degree from a recognized institution; admission to the Brazilian Bar Association (OAB) is required.
2. 3+ years of experience in consumer law, with expertise in Brazilian consumer protection laws, especially in regulated sectors such as iGaming, digital services, or e-commerce.
3. Strong understanding of the Brazilian Consumer Protection Code (CDC) and other relevant consumer-related laws.
4. Experience in resolving consumer disputes and handling complaints through various channels (e.g., courts, regulatory bodies, and alternative dispute resolution).
5. Excellent communication and negotiation skills in Portuguese; English proficiency is a plus.
6. Ability to work independently, prioritize tasks, and meet deadlines.
7. Detail-oriented with strong analytical skills.

If this opportunity excites you, apply here or whatsapp us at +65 83413441.