Consultor de Serviços

Jobgether; Brasil; Presencial; BRL 90 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance (SulAmérica) with cop

Dental insurance (SulAmérica)

Meal allowance (Pluxee)

Food allowance (Pluxee)

Resumo da oferta

Jobgether is seeking a Consultor de Serviços in Brazil to deliver high-quality customer support, implement services, and provide professional consulting for medium and large organizations. You will bridge customers with internal teams to resolve issues and ensure needs are understood, supporting deployments and onboarding.

Responsibilities include coordinating work items, training users, testing, and providing onsite support when needed.

Qualificações

• Extensive experience in customer service, technical support, or professional services environments.
• Proven experience supporting users of business systems, preferably ERP solutions.
• Strong understanding of business operations and Back Office processes.
• Excellent interpersonal and relationship-building skills.
• Excellent oral and written communication skills, with strong negotiation abilities.
• Customer-focused mindset with empathy, persistence, resilience, initiative, and self-directed learning.

Responsabilidades

• Manage and analyze work items related to support and implementation activities, coordinating with analysts.
• Receive, monitor, and coordinate development requests, ensuring requirements are understood by business and technical teams.
• Track deliveries, deadlines, and priorities to meet customer demands.
• Perform return testing and validation and follow up on delivery acceptance.
• Train and guide internal teams and customers on system functionality and processes.
• Prepare implementation environments and data bases for new contracts, including data import and initial training.
• Provide operational support to analysts and cover during vacations or overlaps.
• Conduct targeted training sessions for customers and internal teams.
• Assist the technical support team as needed.
• Serve as a key customer-facing contact for product/service questions.

Conhecimentos

Customer service

Technical support

ERP support

Communication skills

Negotiation

Travel availability

AI knowledge

Problem solving

Formação académica

Bachelor’s degree in Business Administration

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Consultor de Serviços based in Brazil.

This role is focused on delivering high-quality customer support, implementation services, and professional consulting for medium and large organizations.
You will act as a key link between customers and internal teams, helping resolve issues and ensure their needs are clearly understood.
The position combines service management, implementation support, testing, training, and coordination of development activities.
You will contribute to successful system deployments by preparing customer data, validating configurations, and supporting onboarding processes.
Strong communication, empathy, negotiation, and customer focus will be essential to building trusted relationships.
The role also offers opportunities to improve processes, introduce innovative solutions, and contribute to the evolution of the service organization.
This is a dynamic opportunity for a resilient, proactive professional who enjoys solving problems and working closely with customers and technology teams.

Accountabilities:

• Manage and analyze Work Items (WIs) related to support and implementation activities, making necessary adjustments, completing information, and gathering evidence in collaboration with analysts.
• Receive, monitor, and coordinate development requests, ensuring requirements are clearly understood and aligned between business and technical teams.
• Track deliveries, deadlines, and priorities to help ensure customer demands are addressed efficiently and on time.
• Perform return testing and validation activities and follow up on delivery acceptance before requests are closed.
• Train and guide internal teams and customers on system functionality, processes, procedures, and delivered solutions.
• Prepare implementation environments and data bases for new contracts, including importing customer-provided data, performing tests, and conducting initial training.
• Provide operational support to analysts and act as a substitute during vacations, overlapping training schedules, or other periods when additional intervention is required.
• Conduct targeted training sessions based on the specific needs of customers and internal teams.
• Train and support the technical support team, providing assistance when necessary.
• Act as a key customer-facing point of contact, helping resolve questions and issues related to products and services.
• Identify opportunities for process improvement, innovation, and the development of new solutions and practices.
• Contribute to initiatives designed to improve service quality, customer satisfaction, operational efficiency, and delivery processes.
• Travel to customer locations and work onsite when required.

Requirements:

• Bachelor’s degree in Business Administration or a related field.
• Extensive experience in customer service, technical support, or professional services environments.
• Proven experience supporting users of business systems, preferably ERP solutions.
• Strong understanding of business operations and Back Office processes.
• Excellent interpersonal and relationship-building skills.
• Excellent oral and written communication skills, with strong negotiation abilities.
• Customer-focused mindset combined with empathy, persistence, resilience, initiative, and a self-directed approach to learning.
• Ability to work collaboratively while also taking ownership of individual responsibilities.
• Strong respect for diversity, equality, and inclusive workplace practices.
• Availability to travel and work at customer locations when required.
• Courses or training in Artificial Intelligence are considered a plus.
• Familiarity with AI tools and an understanding of how to build or work with AI agents are desirable.
• Strong problem-solving and organizational skills, with the ability to manage multiple customer demands and priorities effectively.

Benefits:

• CLT employment contract.
• SulAmérica health insurance with coparticipation.
• Access to psychological support through the SulAmérica network.
• SulAmérica dental insurance.
• Pluxee food allowance.
• Pluxee meal allowance.
• SulAmérica life insurance.
• Juncão com a parceria da Redonda, possibilitando os inclusive ayn, inclusive Juncão com A may Juncão com the do Juncão, through Juncão, I can't parse this. .

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1