Consulting Support Services -Manager

EY; Colombo; On-site; BRL 180,000 - 300,000; Full time

Job summary

EY Brazil is seeking a Senior CSS Program Manager to drive project coordination and delivery for global clients. You will manage operations for multiple processes, supervise a growing team, and help expand CSS services while upholding governance and quality standards.

Lead cross‑functional initiatives, mentor a 15–20 person team across levels, and report dashboards to senior leadership. You will interface with engagement stakeholders, manage risk, and translate consulting solutions into

Qualifications

• Any Graduate, preferably B.Com/BBA/Economics or Master’s degree
• Good to have PMP, Prince 2 or relevant certifications
• 10+ years of industry or project management experience with 1-2 years in mid-level management
• Excellent people skills, promotes teamwork and ability to lead a group of 15-20 team members
• Strong organizational and management skills; ability to delegate and allocate work
• Strong English communication - written and verbal
• Strong computer skills including advanced MS Office (Excel, PowerPoint)
• Strong attention to detail even with routine tasks
• Assertive with strong influencing skills

Responsibilities

• Coordinate and manage operations for multiple global clients and processes; supervise a growing team
• Grow CSS business by building networks and developing new services
• Involve in people initiatives including recruiting and training professionals
• Lead and collaborate on team and Consulting level initiatives
• Manage team span of 15-20 across Staff, Senior and Assistant Manager levels
• Mentor and develop team members
• Ensure quality control and adherence to Turn Around Time, KPIs and SLAs
• Interface with engagement stakeholders and anticipate client needs
• Facilitate establishment of new work from project initiation to business as usual
• Provide insights on consulting solutions and make recommendations
• Prepare dashboards for client teams including senior leadership
• Support quality and risk management across Consulting practices
• Summarize and document work effectively
• Prioritize and execute tasks in high-pressure environments

Skills

Project coordination

Team leadership

Stakeholder management

Quality control

Dashboard reporting

People development

Risk management

Attention to detail

Communication

Education

Bachelor’s degree

Master’s degree

Tools

MS Office

Excel

PowerPoint

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

CSS role enables Consulting Engagement team’s efficiency and delivery through the key project management and coordination activities.

We support end–to–end engagement lifecycle and project management activities that are essential to every engagement, region and competencies. We help in project coordination & management, financial analysis, engagement compliance & governance requirements across industries and countries.

Your key role and responsibilities

• Manage operations for multiple global clients / processes. Co-ordination, supervision, and development of a growing team
• Grow CSS business through building networks and developing new services
• Involve in people initiatives including recruiting and training professionals and act as a role model
• Lead and collaborate on team and Consulting level initiatives
• Manage and counsel team span of 15-20, Staff, Senior and Assistant Manager
• Team development (mentoring, counselling, team building)
• Responsible for quality control, review of the team's work, and ensuring overall adherence to Turn Around Time, Key Performance Indicators and Service Level Agreement
• Interface regularly with engagement stakeholders, develop strong working relationships and leverage information gained to anticipate client needs
• To facilitate establishment of new work from project initiation to 'business as usual'
• Be insightful about the Consulting solutions and utilize that knowledge to make suggestions and/or recommendations
• Reporting and preparing Dashboards for client team including senior leadership
• Support quality and risk management needs across Consulting practices
• Able to effectively summarize and conclude on work, applying appropriate documentation standards
• Ability to effectively prioritize and execute tasks in a high-pressure

Skills and attributes for success

• Any Graduate, preferablyB.Com/BBA/Economics or Master’s degree
• Good to have PMP, Prince 2 or relevant certifications
• Previous relevant Industry or project management experience- ideally at least 10+ years with 1-2 years’ experience in mid-level management role
• Excellent people skills, promotes teamwork, ability to lead and motivate a group of 15-20 team members
• Very strong organizational and management skills; ability to delegate effectively and allocate work amongst
• Strong English communication - both written and verbal
• Strong computer skills, including advanced Microsoft suit (Excel, power point presentation etc.)
• Strong attention to detail even when dealing with routine tasks
• Assertive, with strong influencing skills