Connected Services Sales Lead

General Motors of Canada; São Caetano do Sul; Híbrido; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

A leading automotive company seeks a sales professional to lead strategies for a subscription-based service, managing both contact center and digital platforms. Ideal candidates will possess strong analytical, leadership, and sales skills, and a passion for achieving business objectives within a dynamic environment.

Qualificações

• Bachelor's degree in a relevant field with a focus on mathematical analysis.
• Experience managing a budget and KPIs.
• Comfortable in a high-pressure environment aiming for sales targets.

Responsabilidades

• Lead sales and loyalty strategy for a subscription business model.
• Set daily goals for call center sales teams and analyze performance metrics.
• Design training for contact center advisors.

Conhecimentos

Analytical Skills

Sales Skills

Leadership

Communication

Formação académica

Bachelor Degree in Industrial Engineering, Production Engineering, or Business Administration

Ferramentas

MS Office

Descrição da oferta de emprego

Job Description

Hybrid: This position does not require an employee to be on a full-time basis. Only 3 times per week (Tuesday - Thursday). It will not be only at GM in Sao Caetano do Sul, but also at our suppliers in Sao Paulo.

Role:

This position is responsible for sales and loyalty strategy based on a subscription business model. Will lead Connected Services sales in both Call Centers being responsible for designing and executing sales strategy, processes and commercial policies.

Will work jointly with GM´s CX Team to provide the best commercial customer journey, being responsible for increasing subscription paying member base.

What You'll Do (Responsibilities)

• Responsible for the sales channels: Contact Center & Digital Platforms for sales.
• Responsible for achieving the business KPIs: Contact Center convertion rate, a high amount of credit card captures, a high customer retention, a low churn and a long permanence of the paid subscribers.
• Set the daily goals for call center sales teams (Inbound, Outbound, Remarkerting and loyalty teams) Collect and analyze call center statistics (sales, conversion rates, advisors individuals objective etc.) in order to identify business opportunites and action plans to improve the business performance
• Ensuring an efficient capacity plan to maximize the productivity of resources at contact center with the help of the workforce management team
• Designing a commercial training for contact center advisor

#LI-LL1

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelor Degreed in Industrial engineering, Production Engineering, Business Administration or correlated areas with strength in mathematical analysis
• Proficiency in MS Office
• Experience managing budget
• Strong ability to analyze and manage KPIs
• Professional with outstanding commercial skills and good experience meeting sales targets
• Excellent organizational and leadership skills with problem solving skills
• Be positive, patient, resilient and self-motivated
• Notable communication and interpersonal skills

What Can Give You A Competitive Edge (Preference Qualifications)

• Intermediate English & Spanish
• Experience in sales operations through contact center will be a plus / advantage
• Experience in subscription business model will be a plus / advantage

#LI-LL1

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.