Collections Analyst

DNV Brazil is seeking for a new Collections Analyst. This role is responsible for the resolution of overdue customer account balances. It is imperative that the candidate possess the ability to use strong collection techniques while maintaining strong business relationships. You will notify customers of their account status, identify root causes that are preventing timely payment and develop solutions to obtain payment, monitor customer remittances, and maintain documentation related to all aspects of the collection process.

Key Responsibilities for the role:

• Contact clients via telephone, letter and email in an effort to recover payment
• Email invoices to customers
• Maintain detailed notes of collection activity and customer responses
• Accountable for minimizing the overall A/R aging and producing a daily report of collection activities
• Negotiating a resolution of delinquent account balances in adherence to policy and procedure guidelines
• Communicating unusual account situations to higher management
• Reviewing customer aging reports for discrepancies, resolving discrepancies and preparing adjustments as needed
• Process payments, write-offs, charge-backs
• Other duties as required

Technical Skills:

• Degree in Accounting, Finance, Business Adm and related areas required
• Minimum of 3 years' experience in credit and collections on a dynamic environment
• Understanding of the legal implications of credit and collections
• Knowledge of Credit reporting agencies and bankruptcy
• Excellent customer service, relationship building, analytical and negotiating skills
• Knowledge of internet and how to conduct research on the internet
• Able to communicate persuasively, efficiently and professionally with external customers
• Positive attitude and solution-oriented; able to adapt quickly to changing environment
• Self-driven with team work spirit and inter-personal skills
• Digital Native – deep knowledge in Office Package, in special Excel (index matching, VLOOKUP, pivot tables, etc.) and MS Forms
• Data management and analysis (incl. tools like Power BI) and Story telling (Data advisory) is a plus
• Strong written and verbal English communication skills (mandatory)
• Desirable Spanish communication skills
• Portuguese Native (mandatory)

Personal characteristics/behavior:

• Excellent communication skills and cultural awareness
• Respect for hierarchy
• Attentive to detail and deadlines
• Sharp judgment
• Ability to multi-task, prioritize and work under pressure
• Passion and willingness to learn and understand new software/accounting systems
• Curious, creative and good relationship