Client Technology Representative I

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading digital travel management company is seeking a Client Technology Representative I to provide level 1 technical support for clients. In this role, you'll troubleshoot technical issues, manage client inquiries, and ensure timely resolution, all within a supportive global environment dedicated to innovation and security.

Qualificações

• Fluent in Spanish.
• Critical thinking and troubleshooting skills.
• Ability to work in a global, multicultural environment.

Responsabilidades

• Provides timely responses to first-level technical issues via phone and email.
• Manages client inquiries and documents incidents accurately.
• Performs testing to ensure solutions are successful.

Conhecimentos

Technical support

Troubleshooting

Communication skills

Critical thinking

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Job Description - Client Technology Representative I (25000072)

CWT is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

Position overview

With direct supervision provides entry level, Level 1 technical support for applications and infrastructure services for CWT clients. Troubleshoots and resolves technical issues and escalates if required. Completes a limited range of tasks and follows detailed instructions for routine work.

Position Description

· Provides timely responses to first-level technical issues via phone calls and emails

· Manages client inquiries and accurately documents incidents via online case management tool

· Performs troubleshooting to diagnose root cause and resolve issues quickly and effectively

· Performs testing to ensure that the solution is successful

· Responds to client inquiries within SLA targets

• Escalates more complex issues to the 2nd level support

#LI-REMOTE

Qualifications

Position Requirements

Experience & education:

o High School diploma or equivalent

o Fluent in location required language(s)

o Fluent in Spanish

· Knowledge, skills, and abilities (KSAs)

o Skill development ability for the delivery of IT support, including business software applications

o Ability to ask open-ended questions and active listening

o Ability to perform basic troubleshooting

o Critical thinking skills

o Ability to work in a global, multicultural environment

o Clear communication skills, both written and verbal

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT also offers opportunities to all job seekers, including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail] . In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

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As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us