Client Technologies Analyst

Pall Corporation; São Paulo; Presencial; BRL 30.000 - 50.000; Tempo integral

Resumo da oferta

A leading company in life sciences and biotechnology is seeking a dedicated IT Support Specialist. This role involves managing service desk incidents, provisioning user systems, and collaborating with global IT teams. The ideal candidate will have expertise in OS and network technologies, fluency in English, and a strong customer service orientation. Join us to make a real difference in advancing health and safety through innovative solutions.

Qualificações

• Fluency in English is mandatory.
• Experience in Tier-1 & Tier-2 service desk support.

Responsabilidades

• Manage service desk incidents and requests.
• Collaborate with global IT teams for comprehensive support.
• Focus on complex incident and request management.

Conhecimentos

Customer Service

Problem Solving

Teamwork

Formação académica

ITIL Certification

MCSA Certification

Ferramentas

O365

OS Client and Server

Network Infrastructure

Server Infrastructure

Descrição da oferta de emprego

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where your unique viewpoint matters. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation helps our customers solve their toughest challenges. Our products serve diverse, global needs across applications to advance health, safety, and environmentally responsible technologies. From airplane engines to hydraulic systems, Scotch tape to smartphones, OLED screens to paper—Pall is there, helping protect critical assets, improve product quality, minimize emissions and waste, and safeguard health. Pall offers a place where you can thrive and amplify your impact on the world, with a history of discovery, determination, and innovation spanning over 75 years.

Learn about the Danaher Business System, which makes everything possible.

In this role you will have the opportunity to:

• Manage service desk incidents and requests, focusing on providing a seamless associate experience
• Provision user computing systems and tools to ensure associates have the best resources
• Maintain IT systems and facilities to support operational efficiency and effectiveness
• Collaborate with global, diverse IT teams to deliver comprehensive support, working on-site in Diadema-SP
• Focus on complex incident and request management, ensuring timely and effective resolution

The essential requirements of the job include:

• Expertise in OS (Client and Server), O365 applications, network, and server infrastructure and technologies
• Fluency in English (mandatory)
• Experience in Tier-1 & Tier-2 service desk support and PC support with a strong customer service orientation
• Ability to handle complex incident, problem, and request management, with proficiency in root cause analysis
• Basic project management skills and experience participating in IT and business-related projects

It would be a plus if you also have:

• Passion for problem-solving and customer service
• Team-oriented mindset with openness to constructive feedback
• ITIL and/or MCSA certification

Join our team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with global customers to solve complex challenges and architect solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives of our workforce, customers, and markets we serve.