Client Support And Training Specialist

buscojobs Brasil; Minas Gerais; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a dynamic and innovative legal tech platform as a Client Support and Training Specialist. In this fully remote role, you'll ensure exceptional experiences for users by managing communications, resolving support tickets, and conducting training sessions. This position is perfect for those who thrive in fast-paced environments and are passionate about delivering top-notch client support. With opportunities for growth and a direct impact on client satisfaction, this role offers a unique chance to be part of a rapidly scaling company that values your contributions.

Serviços

Fully remote work environment

Opportunity for growth

Impact on client experience

Dynamic team environment

Qualificações

• 1-3 years of experience in client support or training.
• Strong written and verbal communication skills required.

Responsabilidades

• Manage client emails and support tickets efficiently.
• Conduct training sessions for clients on system usage.

Conhecimentos

Client Support

Training Skills

Communication Skills

Attention to Detail

Bilingual (English/Spanish)

Tech-Savvy

Formação académica

Experience in Client Support

Experience with Zoho or Azure

Ferramentas

Zoho

Azure DevOps

Descrição da oferta de emprego

Client Support and Training Specialist

CampLegal is a fast-growing legal tech platform built to streamline workflows, improve communication, and simplify case management for law firms. We are passionate about building user-friendly solutions and delivering exceptional support to our clients. As we expand, we’re looking for a highly organized and proactive Client Support and Training Specialist to join our team.

Job Overview :

The Client Support and Training Specialist will play a key role in ensuring an excellent experience for CampLegal users by managing email communication, handling support tickets, providing training, maintaining knowledge base resources, and collaborating closely with our development team. This is a dynamic, client-facing position requiring strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities :

1. Email Management :
2. Respond to and manage incoming emails, providing timely and professional responses to client inquiries.
3. Support Ticket Management (Zoho) :
4. Handle and resolve client support tickets efficiently. For complex or unresolved issues, escalate to Zoom calls for live troubleshooting.
5. Training Sessions :
6. Conduct client training sessions (up to 4 per day) on system usage, best practices, and new features.
7. Knowledge Base Management :
8. Create and update knowledge base articles to empower users with self-service resources for common questions and issues.
9. Spanish-Speaking Support :
10. Provide support and training to Spanish-speaking firms as needed. Bilingual (English / Spanish) skills are highly preferred.
11. System Testing :
12. Test reported system issues and accurately document findings to assist with resolution and product improvement.
13. Developer Ticketing (Azure) :
14. Create and manage tickets for the development team in Azure. Ensure that bugs and feature requests from clients or internal teams are clearly documented and tracked.
15. Staff Onboarding & Training :
16. Train new team members on how to conduct client training sessions and support responsibilities.

Qualifications :

• 1–3 years of experience in client support, training, or customer success
• Strong written and verbal communication skills
• Highly organized with strong attention to detail
• Comfortable speaking with clients via Zoom and email
• Tech-savvy with the ability to quickly learn new software platforms
• Bilingual in English and Spanish / Portuguese is a strong plus
• Experience with Zoho, Azure DevOps, or similar platforms is a plus
• Self-starter with a positive, team-oriented attitude

Why Join CampLegal?

• Work with a passionate, fast-paced team building a cutting-edge legal tech solution
• Fully remote work environment
• Opportunity to grow with a rapidly scaling company
• Direct impact on improving the client experience and shaping future product features