Client Success Lead - 0586 - Buenos Aires, Argentina

Bionic Talent; Goiânia; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Bionic Talent is seeking a Client Success Lead to manage client relationships and drive success strategies. The ideal candidate will have at least 5 years of experience in client success and a strong background in digital marketing. This fully remote position offers a competitive salary and requires effective communication and strategic problem-solving skills.

Qualificações

• Minimum 5 years of experience as a Client Success Lead.
• Experience managing and leading a client success team.
• Proficiency in CRM software and Microsoft Office suite.

Responsabilidades

• Own the client success lifecycle from onboarding to retention.
• Manage and mentor account managers within the team.
• Collaborate closely with service leads to meet deliverables.

Conhecimentos

Communication

Strategic thinking

Problem-solving

Interpersonal skills

Ferramentas

CRM software

Microsoft Office

Descrição da oferta de emprego

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This range is provided by Bionic Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About the Client:

Our client is a digital marketing agency specializing in providing digital marketing services to dental practices across the USA. They are seeking an experienced Account Manager to join their team.

About the role:

We are seeking a motivated, self-driven Client Success Lead for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective client success strategies, and coordinating client success efforts across various accounts. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential.

Professional Fluency In English Is Essential.

Experience in digital marketing agencies is required.

What you’ll be doing:

• Own the client success lifecycle from onboarding to retention, ensuring a high-quality, consistent experience across all touchpoints.
• Manage and mentor account managers, setting KPIs, enforcing accountability, and driving performance across the client success team.
• Build and optimize systems, SOPs, and reporting to scale client communication, satisfaction tracking, and renewal processes.
• Act as a strategic partner to clients — identifying risks, solving issues proactively, and surfacing upsell opportunities.
• Collaborate closely with service leads (SEO, Website, LSA, PPC, FB Ads) to ensure deliverables meet expectations and timelines.
• Lead quarterly business reviews or high-impact touchpoints for key clients to reinforce value and improve retention.
• Champion the voice of the customer internally — advocating for improvements to products, services, and internal processes.
• Report on client health, churn risks, and team performance directly to the executive team
  
  

Who are we looking for?

• Minimum 5 years of experience as a Client Success Lead
• Experience managing and leading a team of client success.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
• Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
• Experience in digital marketing agencies is required.
  
  

Position: Client Success Lead

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 am to 6 pm EST

Holidays: US Local Holidays

Salary: USD 2500 to USD 3000 per month

Internal Job ID: 0586

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources Services

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