Client Success Lead - 0586 - Brazil

Bionic Talent; Goiânia; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading digital marketing agency is seeking a Client Success Lead to manage client relationships and ensure satisfaction throughout the client lifecycle. The ideal candidate will have at least 5 years of experience in a similar role, strong strategic and problem-solving abilities, and proficiency in CRM tools. This is a fully remote position offering a competitive salary range.

Qualificações

• Minimum 5 years of experience as a Client Success Lead.
• Proven track record in managing client relationships.
• Experience in digital marketing agencies required.

Responsabilidades

• Own the client success lifecycle from onboarding to retention.
• Manage and mentor account managers.
• Build and optimize systems for client communication.

Conhecimentos

Client Relationship Management

Communication Skills

Strategic Thinking

Problem Solving

Organizational Skills

Interpersonal Skills

Ferramentas

CRM Software

Microsoft Office Suite

Descrição da oferta de emprego

Join to apply for the Client Success Lead - 0586 - Brazil role at Bionic Talent

2 days ago Be among the first 25 applicants

This range is provided by Bionic Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About the Client: Our client is a digital marketing agency specializing in providing digital marketing services to dental practices across the USA. They are seeking an experienced Account Manager to join their team.

About the role: We are seeking a motivated, self-driven Client Success Lead for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective client success strategies, and coordinating client success efforts across various accounts. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential.

Professional Fluency In English Is Essential.

Experience in digital marketing agencies is required.

What you’ll be doing:

• Own the client success lifecycle from onboarding to retention, ensuring a high-quality, consistent experience across all touchpoints.
• Manage and mentor account managers, setting KPIs, enforcing accountability, and driving performance across the client success team.
• Build and optimize systems, SOPs, and reporting to scale client communication, satisfaction tracking, and renewal processes.
• Act as a strategic partner to clients — identifying risks, solving issues proactively, and surfacing upsell opportunities.
• Collaborate closely with service leads (SEO, Website, LSA, PPC, FB Ads) to ensure deliverables meet expectations and timelines.
• Lead quarterly business reviews or high-impact touchpoints for key clients to reinforce value and improve retention.
• Champion the voice of the customer internally — advocating for improvements to products, services, and internal processes.
• Report on client health, churn risks, and team performance directly to the executive team.

Who are we looking for?

• Minimum 5 years of experience as a Client Success Lead
• Experience managing and leading a team of client success managers
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
• Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
• Experience in digital marketing agencies is required.

Position: Client Success Lead

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 am to 6 pm EST

Holidays: US Local Holidays

Salary: USD 2500 to USD 3000 per month

Internal Job ID: 0586

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Human Resources Services

Referrals increase your chances of interviewing at Bionic Talent by 2x

Sign in to set job alerts for “Client Specialist” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.