Client Success Lead

Affirm; Brasil; Teletrabalho; BRL 533.000 - 748.000; Tempo integral

Resumo da oferta

A financial technology firm is seeking an experienced Account Manager to drive client growth and retention strategies. The ideal candidate will have a Bachelor's degree and 4-6 years in account management, preferably within financial technology. This role offers a salary up to $140,000, flexible remote work options, and a comprehensive benefits package.

Serviços

Comprehensive benefits package

Remote work flexibility

Employee stock purchase plan

Qualificações

• 4-6 years of account management experience, preferably in financial technology.
• Strong ability to communicate effectively.
• Proven ability to build client relationships.

Responsabilidades

• Deliver a proactive client management strategy.
• Identify upsell and cross-sell opportunities.
• Provide effective support for client needs.

Conhecimentos

Account management experience

Excellent communication skills

Interpersonal skills

Self-motivated

CRM software proficiency

Formação académica

Bachelor's degree

Ferramentas

Salesforce

Microsoft Office suite

Descrição da oferta de emprego

Employer Industry: Financial Technology

Why consider this job opportunity:

• Salary up to $140,000 per year for select locations
• Opportunity for career advancement and growth within the organization
• Remote work flexibility with the option to work from almost anywhere in the U.S.
• Comprehensive benefits package including 100% subsidized medical coverage for you and your dependents
• Generous stipends for technology, food, lifestyle needs, and family forming expenses
• Employee stock purchase plan allowing you to buy shares at a discount

What to Expect (Job Responsibilities):

• Deliver a proactive client management strategy to encourage growth and retention with merchant partners
• Identify upsell and cross-sell opportunities to enhance client value
• Provide prompt and effective support to address client needs and inquiries
• Conduct regular performance reviews and gather client feedback
• Collaborate with internal teams to resolve client issues and requests promptly

What is Required (Qualifications):

• Bachelor's degree with at least 4-6 years of account management experience, preferably in the financial technology industry
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to build rapport with clients and stakeholders
• Self-motivated, proactive, and able to work independently or as part of a team
• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite

How to Stand Out (Preferred Qualifications):

• Knowledge of marketing technologies and e-commerce