Client Success Director

Zelis; Brasil; Teletrabalho; BRL 800.000 - 993.000; Tempo integral

Resumo da oferta

A healthcare financial services organization in Brazil seeks a Client Experience Manager to drive client satisfaction and product adoption. The ideal candidate will have a Bachelor's degree and 8+ years in a client management role, focusing on enhancing client relationships. This role offers a competitive salary, remote work flexibility, and a comprehensive benefits package, fostering a supportive culture.

Serviços

Salary up to $186,000

Flexible paid time off

Comprehensive benefits package including 401k

Qualificações

• Minimum of 8 years in a client-facing or client management strategy role.
• Proven ability to build enterprise client relationships and solve complex problems.
• Excellent written and verbal communication skills with the ability to influence executive audiences.

Responsabilidades

• Drive client experience outcomes to increase client lifetime value and product adoption.
• Cultivate a company-wide culture focused on superior client experience.
• Develop and implement client engagement models and seamless processes.

Conhecimentos

Client management strategy

Building enterprise client relationships

Excellent communication skills

Data-oriented mindset

Formação académica

Bachelor’s degree in Business or Healthcare Administration

Descrição da oferta de emprego

Employer Industry: Healthcare Financial Services

Why consider this job opportunity

• Salary up to $186,000
• Opportunity for career advancement and growth within the organization
• Flexible paid time off and holidays
• Comprehensive benefits package including 401k plan with employer match, health coverage, and life insurance
• Remote work opportunity with a supportive and hybrid-friendly culture
• Chance to implement strategies that significantly enhance client satisfaction and retention

What to Expect (Job Responsibilities)

• Drive client experience outcomes to increase client lifetime value and product adoption
• Cultivate a company-wide culture focused on superior client experience in collaboration with key stakeholders
• Develop and implement client engagement models and seamless processes
• Analyze feedback from Voice of Client initiatives to identify trends influencing client satisfaction
• Advocate for process improvements to enhance client retention and satisfaction

What is Required (Qualifications)

• Bachelor’s degree in Business, Healthcare Administration, or a related field
• Minimum of 8 years in a client-facing or client management strategy role
• Proven ability to build enterprise client relationships and solve complex problems
• Excellent written and verbal communication skills with the ability to influence executive audiences
• Data-oriented mindset with the ability to identify risks and trends

How to Stand Out (Preferred Qualifications)

• Experience in operational discipline development and execution
• Self-starter with a resourceful and adaptable approach to work
• Ability to establish and maintain effective relationships with internal and external clients
• Demonstrated sense of urgency and capacity to prioritize multiple tasks
• Willingness to travel approximately 10% for meetings

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