Client Services Coordinator

buscojobs Brasil; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading recruitment solutions provider in São Paulo is seeking a Client Services Coordinator to drive performance and deliver innovative recruitment strategies. This pivotal role requires at least 5 years of experience, strong leadership skills, and proficiency in recruitment processes. Key responsibilities include client relationship management, team leadership, and ensuring financial health. Proficient in Portuguese and advanced in English is required.

Qualificações

• Minimum 5 years of professional experience required.
• Proven experience in a leadership or senior specialist role is highly valued.
• Completed Higher Education (University Degree) is mandatory.

Responsabilidades

• Serve as the primary point of contact and strategic partner for clients.
• Own and manage the entire recruitment process for various accounts.
• Directly lead, manage, and develop a team of recruiters.

Conhecimentos

Recruitment & Selection

Data & Metrics Management

Operational & Process Leadership

Client Management

Formação académica

University Degree

Ferramentas

Excel

PowerPoint

Word

Outlook

Descrição da oferta de emprego

Overview

Client Services Coordinator

Role Overview : A Leadership Role in Strategic Talent Acquisition

The Client Services Coordinator is a pivotal, client-facing leadership role that sits at the intersection of client management, operational excellence, and strategic talent acquisition. You will be the primary operational and strategic partner for a dedicated portfolio of clients utilizing our Recruitment Process Outsourcing ( RPO ).

This position is about driving performance: ensuring compliance, leading a team of recruiters, optimizing the full recruitment lifecycle, and managing the financial health of your client accounts. You will be instrumental in building long-term client trust while delivering measurable results and introducing innovative recruitment strategies.

Key Responsibilities

Your responsibilities fall into three core areas: Client & Strategy Management, Team & Process Leadership, and Operational & Financial Control.

1. Client & Strategy Management

• Strategic Partnership: Serve as the primary point of contact and strategic partner, cultivating deep, long-term trust with clients, hiring managers, and internal recruiters.
• Solution Delivery: Develop and execute strategies for RPO and MSP solutions, proactively anticipating client needs and introducing new and innovative recruitment and selection concepts.
• Stakeholder Satisfaction: Increase satisfaction for both internal clients (Hiring Managers) and candidates by designing and overseeing structured selection processes with consistent communication and feedback.
• Transparent Reporting: Ensure a positive, transparent relationship through regular weekly, monthly, and quarterly business reviews to present results, propose new strategies, and discuss performance.

2. Team & Process Leadership

• Full-Cycle Management: Own and manage the entire recruitment process for a portfolio of accounts, often focused on filling niche, challenging, and specialized positions.
• Recruiter Leadership: Directly lead, manage, and develop a team of recruiters and researchers, providing constant feedback and structured development plans.
• Process Improvement: Drive continuous improvement in selection execution by evaluating and integrating new recruitment technologies and tools.
• Recruiter Support: Provide proactive, hands-on support to the team in candidate sourcing efforts and overcoming roadblocks.

3. Operational & Financial Control

• Performance Monitoring: Directly manage and control Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for all accounts through robust control and monitoring methodologies.
• Data & Insights: Build and maintain operational dashboards and vacancy spreadsheets, ensuring data accuracy and facilitating clear communication across all stakeholders.
• Financial Health: Ensure the financial performance of the client contract portfolio by managing Gross Profit (GP) and Operating Expenses (Opex).

Candidate Requirements

Experience & Education

• Minimum Experience: A minimum of 5 years of professional experience is required.
• Leadership / Specialist Experience: Proven experience in a leadership, senior specialist, or similar high-level role is highly valued.
• Preferred Industry Background: Experience in a multinational company is preferred. Experience in Pharmaceutical, Medical Devices, or Life Sciences is a plus but not mandatory.
• Education: Completed Higher Education (University Degree) is mandatory.

Skills & Technical Expertise

1. Core Capabilities (Dominant / Expert Knowledge Required)

• Recruitment & Selection (R&S): Expert-level, hands-on knowledge of full-cycle recruiting processes, strategies, and best practices.
• Data & Metrics Management: Strong experience in building and utilizing operational dashboards and key recruitment metrics (KPIs / SLAs) for control, monitoring, and strategic decision-making.
• Computer Skills (Office Suite): Expert-level proficiency in Excel (for data analysis and reporting), PowerPoint (for strategic presentations), Word, and Outlook.

2. Strategic & Leadership Skills (Strong Proficiency Required)

• Operational & Process Leadership: Proven ability to lead and develop people, manage complex demand cycles, and drive overall process efficiency.
• Client Management: Strong skill set in managing relationships, fostering long-term trust, and presenting business reviews and proposals to key stakeholders.

Logistics, Location & Language

• Location: Must reside in or near São Paulo, Brazil.
• Language Skills:
• Portuguese: Proficient
• English: Advanced
• Spanish: Basic proficiency is a plus