Client Service Account Manager - Analyst

JPMorganChase; São Paulo; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A global financial services leader is seeking a Client Service Account Manager in São Paulo, Brazil. You will be the primary contact for high-profile clients, managing service relationships and ensuring client satisfaction. The ideal candidate holds a bachelor's degree and has 1-4 years of experience in data analytics, with exceptional communication and problem-solving skills. This role offers an opportunity to contribute to top-tier cash management services.

Qualificações

• 1-4 years of experience in data analytics or similar quantitative fields.
• Experience with creating reports, visualizations, and dashboards.
• Ability to effectively partner with internal colleagues and external clients.

Responsabilidades

• Direct responsibility for Service Support for Multi-National clients.
• Clients central point of resolution and escalation for service issues.
• Acts as proactive partner, reaching out to clients to assess progress and satisfaction.

Conhecimentos

Data analytics

Customer feedback analysis

Problem-solving

Analytical skills

Attention to detail

Communication skills

Project management

MS Office proficiency

Fluency in English

Formação académica

Bachelor's degree in relevant fields

Descrição da oferta de emprego

Overview

The TS Client Services team is responsible to support our clients in the day-to-day needs of the Local / International Cash Management Products. The Client Services team focuses on providing best-in-class services to our clients, contributing to the growth of JP Morgan’s businesses. The main purpose of this position is to act as the clients' primary point of contact for their day-to-day treasury operations. As a Client Service Account Manager (CSAM), you will be accountable for a portfolio of key Wholesale Payment clients, acting as an escalation contact and ensuring all client service-related tasks are completed promptly with a high degree of quality and efficiency.

The CSAM ensures clients' needs and expectations are formally discussed and analyzed to maintain quality standards, managing efficiently incoming telephone calls, emails, and the administrative portion associated with account maintenance and the business as usual activities.

The CSAM will act as the client advocate and drive internal coordination by partnering with Sales, Product, Operations, Technology, Risk and Compliance to deliver service excellence. As the Client Service Account Manager, you will also support ongoing overall relationship health monitoring to forecast client "temperature" and facilitate regular discussions with the Sales team.

Job Responsibilities

• Direct responsibility for Service Support for Multi-National clients
• Clients central point of resolution and escalation for service issues; liaison with bank partners for issue management, with full ownership of the service relationship and client experience
• Full ownership regarding problem solving and escalation, to ensure timely resolution
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Partners with Sales to develop an annual Client-specific service strategy plan for clients within the portfolio
• Ability to analyze client behavior and trends to propose service efficiencies
• Adheres to and ensures clients' compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes

Required Qualifications, Capabilities and Skills

• Bachelor's degree in marketing, Business, Statistics, Mathematics, Finance, Computer/Data Science, Engineering, Economics, or a related field
• 1-4 years of experience in data analytics, customer feedback or survey analytics, or similar quantitative fields
• Experience with creating reports, visualizations, and dashboards, and communicating results to technical and non-technical audiences
• Ability to effectively partner with internal colleagues and external clients
• Strong problem-solving, analytical skills, and attention to detail
• Excellent oral and written communication skills
• Basic project management skills and ability to work under pressure and manage multiple priorities
• Proficiency in MS Office and Business Applications
• Fully fluent in English

Preferred Qualifications, Capabilities and Skills

• Familiarity with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedback is a plus
• Understanding of Payments products

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.