Client Relationship Manager - Experian Health - Remote

Experian Group; São Paulo; Teletrabalho; USD 70.000 - 100.000; Tempo integral

Resumo da oferta

Join a leading company in healthcare data and technology as a Relationship Manager. This remote role involves client engagement and operational oversight in the healthcare revenue cycle, with travel requirements. Experience in healthcare IT and familiarity with related products is essential for success.

Serviços

Great compensation package and bonus plan

Medical, dental, vision benefits

401K matching

Flexible work environment

Flexible time off including volunteer time off

Qualificações

• 4 years' experience as a Relationship Manager in healthcare IT.
• Experience with healthcare revenue cycle and multiple provider accounts.
• Familiarity with Experian Health products and services.

Responsabilidades

• Maintain relationships with clients at an operational level.
• Facilitate Quarterly Business Reviews and document strategies.
• Drive client adoption for managing support cases and product enhancements.

Conhecimentos

Relationship Management

Healthcare Revenue Cycle

Client Engagement

Salesforce.com

Problem Solving

Ferramentas

Salesforce.com

Descrição da oferta de emprego

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, and other risk-bearing entities.

Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

You will report to Experian Health. This is a remote role, with approximately 35%+ required travel. You will reside in Southeastern United States.

You'll have opportunity to:

• Maintain relationships with clients at an operational level, connecting with the client regularly to assist with issue resolution, goals, initiatives, and deliver product enhancements to align with the client's current needs and future roadmap
• Facilitate Quarterly Business Reviews in tandem with Sales, expressing client successes and Return on Investment, includes documenting action items and go forward strategy
• Facilitate proactive use of our client Community, driving client adoption for managing support cases, knowledge and product enhancements
• Facilitate on-site client workshop by viewing clients workflow using our tools and make recommendations for improvement

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

• This is a remote role, with approximately 35%+ required travel. You will reside in the Southeastern United States.
• Healthcare Revenue Cycle experience required
• Familiar with the broad range of Experian Health products and services
• 4 years' experience as a Relationship Manager, within healthcare I.T./healthcare revenue cycle and management of multiple provider accounts
• Provider based background in PAS and PFS related roles OR Vendor background in Healthcare Revenue Cycle
• 4+ years' expertise in Salesforce.com or a similar CRM
• 4+ years' experience with Healthcare Revenue Cycle, Registration and backend billing

Additional Information

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

This is a remote position.