Client Implementation Specialist, AVP

Deutsche Bank; São Paulo; Híbrido; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Client Implementation Specialist to join their Custody Services team. This role focuses on managing strategic client relationships and ensuring compliance in the Brazilian market. The ideal candidate will have extensive experience in custody operations and a deep understanding of regulatory frameworks. The company promotes a diverse and inclusive environment, offering a hybrid working model that balances in-office and remote work. If you're passionate about client service and looking to make a significant impact, this opportunity is perfect for you.

Serviços

Health and Wellbeing Benefits

Retirement Savings Plans

Parental Leave

Family Building Benefits

Employee Resource Groups

Flexible Work Environment

Qualificações

• 5+ years in securities services or custody operations.
• In-depth knowledge of Brazilian financial market.
• Strong problem-solving and communication skills.

Responsabilidades

• Manage key client relationships in custody services.
• Ensure compliance with local and global regulations.
• Oversee operational processes and monitor KPIs.

Conhecimentos

Securities Services

Custody Operations

Regulatory Compliance

Relationship Management

Problem-Solving

Fluency in Portuguese

Fluency in English

Spanish

Formação académica

Bachelor's degree in Business

Bachelor's degree in Finance

Bachelor's degree in Economics

Ferramentas

SWIFT

TCS BaNCS

GSP

Murex

Descrição da oferta de emprego

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Position Overview

Position Overview

Job Title: Client Implementation Specialist

Corporate Title: AVP

Location: São Paulo

Overview

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks. Work includes:

• Facilitating interactions with new and existing clients
• Liaising with clients and supporting their account related
• Queries
• Building relationships and operations where needed
• Ensuring adherence to internal policies and external legal/regulatory frameworks
  
  
  

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration.
• A hybrid working model, allowing for in-office / work from home flexibility
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
  
  
  

What You’ll Do

Experienced and client-focused professional to join the Custody Services team as an Assistant Vice President (AVP). This role is responsible for managing key client relationships and ensuring the accurate and efficient delivery of post-trade services in the Brazilian market, with a particular focus on regulatory compliance and non-resident investor account structures.

Responsibilities:

• Serve as a senior point of contact for strategic custody clients
• Oversee day-to-day operational processes including settlement, corporate actions, and income processing
• Ensure compliance with local and global regulations, including Joint Resolution CVM nº 13
• Support onboarding and servicing of non-resident investor accounts
• Collaborate with internal departments (Compliance, Legal, Risk, Product, Operations) to address client needs and resolve complex issues
• Monitor service level agreements and operational KPIs, ensuring high-quality standards
• Identify and drive process improvements that enhance the client experience
• Share knowledge and provide guidance to junior team members to promote consistency and service excellence
  
  
  

Skills You’ll Need

• Bachelor’s degree in business, Finance, Economics, or a related field
• Minimum of 5 years’ experience in securities services or custody operations
• In-depth knowledge of the Brazilian financial market and custody practices
• Solid understanding of the regulatory requirements applicable to non-resident investors under Joint Resolution CVM nº 13
• Strong problem-solving, communication, and relationship management skills
• Ability to manage multiple priorities and coordinate across teams
• Fluency in Portuguese and English is required
• Spanish is considered a strong asset
  
  
  

Preferred:

• Experience in global custody or sub-custody environments
• Familiarity with platforms such as SWIFT, TCS BaNCS, GSP, or Murex
  
  
  

Expectations

It is the Bank’s expectation that employees hired into this role will work in the Brazil office in accordance with the Bank’s hybrid working model which means 3 days per week.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Click these links to view the following notices: EEO is the Law poster and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision

Learn more about your life at DB through the eyes of our current employees: https://careers.db.com/life

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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