Client Advisor, Prada JK

BoF Careers; São Paulo; On-site; BRL 40,000 - 70,000; Full time

Job summary

Prada Group in Brazil seeks an in-store ambassador to welcome clients, convey brand philosophy and guide them into the world of Prada luxury. You will maximize individual and team sales by delivering an extraordinary customer experience and building meaningful relationships.

With a collaborative mindset, you will capture client data in the CRM, promote omnichannel service, stay current on fashion trends, and work across departments to achieve KPIs while maintaining high visual standards.

Qualifications

• Experience in luxury/fashion retail and clienteling.
• Proven ability to build lasting client relationships.
• Strong team collaboration and independence.
• Excellent verbal and written communication.
• Result-driven with proactive problem solving.

Responsibilities

• Place the customer at the center, creating a welcoming environment and meeting their needs.
• Capture customer data in CRM to build relationships and future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team and maintain a positive working environment.
• Provide an excellent in-store experience at all times.
• Cross-sell with departments to maximize sales and KPIs.
• Stay up-to-date with fashion trends and brand knowledge.
• Handle customer complaints by liaising with the line manager.
• Keep shop floor and displays in excellent condition.
• Support security and loss-prevention efforts.

Skills

Luxury fashion

Customer relationship

Team player

Communication skills

Ambition and resilience

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation.

The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

To be the "ambassador" who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony".
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Knowledge And Skills

• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.