Client Account Manager (Part Time), 50-100 hours per month

Drop Zero Digital; Montenegro; Teletrabalho; BRL 20.000 - 80.000; Tempo parcial

Resumo da oferta

A remote-first digital agency is seeking a Client Account Manager to oversee client relationships and manage accounts for eCommerce brands. The role involves strategic insights, collaboration with creative teams, and maintaining high client satisfaction. Ideal candidates are organized, proactive, and possess strong communication skills. The position offers flexibility, growth opportunities, and a supportive team environment.

Serviços

Flexible remote role

$300 annual learning stipend

Opportunities for growth into leadership

Qualificações

• 2+ years in account or client service roles.
• Excellent English skills, spoken and written.
• Self-starter attitude, solutions-oriented.

Responsabilidades

• Manage 5-7 client accounts, primarily DTC eCommerce.
• Provide updates and insights to clients.
• Ensure quality assurance before client delivery.

Conhecimentos

Communication

Organization

Judgment

Ferramentas

Slack

Trello

Notion

Google Suite

Descrição da oferta de emprego

Client Account Manager (Part Time), 50-100 hours per month

Be among the first 25 applicants. Pay: $1200 to $1400 Pro-Rata (based on Full-Time Hours @ 165-175).

Important: This role is Part Time (50-100 hours per month), with potential for rapid increase based on needs and performance.

Who We Are

At Drop Zero Digital, we don't just manage email—we engineer performance. We've helped eCommerce brands generate over $10M+ in email revenue through smart segmentation, compelling design, and highly effective flows.

We're a remote-first, high-ownership team working across time zones, known for excellence, empathy, and top-tier retention strategies.

If you value clarity, ownership, and continuous improvement, you'll fit right in here.

What You'll Do

This isn't a typical PM role under an "Account Manager" label. You'll own the client relationships early on.

• Manage 5-7 client accounts, primarily DTC eCommerce
• Provide updates, insights, and innovative solutions to clients
• Coordinate seamlessly with Copywriters, Designers, and Tech Strategists
• Review Klaviyo campaign results, monitor flows, and strive for ongoing improvements
• Ensure quality assurance before client delivery
• Identify and resolve issues proactively
• Make clients feel supported and confident in our service

Bonus If You...

• Have marketing experience
• Enjoy giving and receiving constructive feedback
• Distinguish requests from priorities
• Have supported fast-paced project teams
• Have used Hubstaff or similar time-tracking tools

How We Work

We believe in results, not micromanagement. You will be expected to:

• Use Hubstaff to track hours, maintaining 65%+ productivity
• Deliver value during a 4-day async paid trial
• Complete a small test assignment post-Loom review (max 3 hours)
• Be proactive, responsive, and adaptable, especially during issues

Role Suitability

This role isn't for you if you need constant guidance, dislike feedback, or prefer unstructured work. It requires organization, accountability, and communication skills.

Application Process

• Answer the questions within this application
• Record a 60-90 second Loom video introducing yourself and your interest
• If shortlisted, complete a 2-3 hour async task
• Impress us to join a 4-day paid async trial
• Attend interviews with Lilit and Tom
• Participate in a 2-week immersion trial with Hubstaff before full onboarding

We're looking for motivated individuals who resonate with this description.

Requirements
What You'll Need

• 2+ years in account or client service roles (excluding customer service/call centers)
• Proven ability to manage deadlines, assets, and feedback
• Excellent English skills, spoken and written
• Good judgment on priorities
• Experience with Slack, Trello, Notion, Google Suite
• Self-starter attitude, solutions-oriented
• Availability during UK/CET hours, with occasional US client support

Benefits
What You'll Get

• A flexible, remote role with a supportive, creative team
• $300 annual learning stipend
• Opportunities for growth into leadership or strategic roles
• Impact on clients and company evolution

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting

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