Claims Operations Lead Brazil

Crossell; São Paulo; Híbrido; BRL 150.000 - 250.000; Tempo integral

Resumo da oferta

A Crossell está em busca de um líder para sua equipe de operações de sinistros no Brasil. Esta posição exige um profissional com sólida experiência em gestão em seguros, capacidade de desenvolver novas soluções e melhorar a eficiência das operações. O candidato ideal deve ser fluente em Português e Inglês e ter experiência comprovada em liderar equipes, com foco em resultados e inovação.

Qualificações

• Experiência mínima de 5 anos em liderança na indústria de seguros ou resseguros, principalmente na divisão de sinistros.
• Fluência em Português e Inglês, Espanhol é um plus.
• Demonstrar habilidades avançadas em análise de dados e ferramentas de gerenciamento.

Responsabilidades

• Estabelecer a estratégia da equipe de operações de sinistros no Brasil.
• Gerenciar métricas de entrega de serviços relacionadas a prazos e qualidade.
• Liderar projetos e iniciativas relacionadas às necessidades do negócio.

Conhecimentos

Gestão de Mudanças

Análise de Dados

Gestão de Talentos

Construir Relacionamentos

Foco no Cliente

Formação académica

Graduação em área relacionada

Descrição da oferta de emprego

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The Business Operations team in Corporate Solutions is looking for a manager to lead the Claims Operations team in Brazil.

About the Role:

As the lead of the Brazilian Claims Operations team, you will establish team strategy in conjunction with corporate initiatives and the local Claims function. Your focus will be on growth initiatives, internal controls, staffing and global harmonization, as well as ensuring excellence in services provided internally and externally. You will demonstrate an appropriate sense of urgency and confidence.

• Deep knowledge of claim theories, practices and regulatory environment for all product lines within Brazil, including Property, Casualty, Marine, Surety and Agriculture, amongst others.
• We need someone who is skilled at designing processes to fit new products and customer needs and leading teams of low severity claim handlers, experts, and transactional processors.
• Design and execute of business continuity plans.
• Have responsibility for human capital management on your team, aligned with Business Operations budget and guaranteeing adherence to global metrics and controls.
• Ensure the appropriate local staffing, establishing team goals, mentoring, developing engaged and empowered employees.
• Collaborate in creating new methodologies and techniques that improve efficiency in operations. Demonstrates the ability to independently identify, develop and implement end-to-end process changes. Assist in developing concepts, methodologies, and identifying critical success factors for achieving high results in operations.
• Manage and report on service delivery metrics related to timeliness, quality, and productivity for the services delivered to the business unit with expected continued improvement against KPIs.
• Lead projects and initiatives related to business needs and participate in projects as Subject Matter Expert for the business unit supported.

About the Team:

The team is composed by 6 Claims Operations analysts, that provides support to the Claims function of Swiss Re Corporate Solutions in Brazil. The Brazil Claims Operations Lead shall play an important role to ensure the Claims Operations function operate in synch with Claims.

About You:

• 4-year degree or job-related experience.
• Minimum 5 years of Leadership experience in Insurance or Reinsurance companies, mainly in Claims division.
• Must be fully proficient in Portuguese and English languages (reading, written and verbal communication). Spanish is a plus.
• Requires daily, prolonged use of computers. Occasional overnight travel for training or meetings.
• Demonstrate advanced knowledge/application (i.e. able to develop new solutions, judge various methods and tools, and train others) of the following skills: Change Management, Data Analysis & Presentation, Data Management, Line of Business Knowledge, System & Process Support, Company Knowledge, Insurance Fundamentals, Planning & Organizing Management.
• Demonstrate ability to successfully apply Computer Skills/Office Tools on-the-job.
• Demonstrate the behaviors expected for professionals in this position which include the following competencies: Adaptability, Analyze, Build Relationships, Collaborate, Focus on Customers and Results Orientation.
• In addition, Engage & Inspire and Enhance Talent are critical competencies for this senior team lead position.
• Availability for Hybrid Work Model (3x2)

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

All our positions are affirmative for people with disabilities.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

All our positions are affirmative for people with disabilities.

Keywords:Insurance, Claims, Operations
Reference Code:134625

Job Segment: Operations Manager, Change Management, Data Analyst, Data Management, Claims, Operations, Management, Data, Insurance