Chargeback Fraud Investigator

Fraud Deflect LLC; Brasil; Teletrabalho; BRL 30.000 - 45.000; Tempo integral

Resumo da oferta

A leading company in chargeback management is seeking a Chargeback Fraud Investigator. This remote contract role involves investigating fraud cases, analyzing transaction data, and collaborating with teams to enhance fraud prevention. Ideal candidates will possess strong communication skills in English and Portuguese, alongside proficiency in Excel and Google Sheets. Join a dynamic team focused on integrity and transparency in the industry.

Qualificações

• Proficient in Excel and Google Sheets, including pivot tables.
• Strong customer service skills and professionalism.
• Excellent communication skills in both Brazilian Portuguese and English.

Responsabilidades

• Investigate and resolve chargeback disputes.
• Analyze data to identify discrepancies.
• Write reports and document findings.

Conhecimentos

Customer Service

Problem-Solving

Attention to Detail

Communication

Strategic Thinking

Ferramentas

Excel

Google Sheets

SQL

Descrição da oferta de emprego

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Direct message the job poster from Fraud Deflect

Fraud Deflect aims to revolutionize Friendly Fraud and Chargeback Management by bringing Trust, Integrity, and Transparency to an industry known for using deceptive tactics. Our approach is focused on transparency and honesty, providing clear solutions to our clients.

Please send your Resume in English ONLY. Resumes in Portuguese will not be reviewed.

ALL interviews will be in English.

Role Description

This is a contract remote role for a Chargeback Fraud Investigator at Fraud Deflect. Your main responsibilities will include investigating and resolving chargeback disputes, analyzing transaction data, and collaborating with internal teams to prevent fraud incidents.

Key Responsibilities

• Maintain or exceed established standards for customer service, resolving complex issues with minimal supervision;
• Analyze data from multiple sources to identify discrepancies and determine remedies to eliminate suspicion and ensure compliance;
• Communicate fraud trends and best practices with peers and Managed Services leadership;
• Write reports, document evidence, findings, and recommendations;
• Conduct follow-up research on fraudulent transactions.

Qualifications and Skills

• Proficient in Excel and Google Sheets, including pivot tables;
• Ability to meet deadlines and prioritize tasks effectively;
• Strong customer service skills, initiative, thorough research ability, and professionalism;
• Problem-solving skills and innovative thinking;
• Understanding of VISA and Mastercard technical and financial alert processes;
• Excellent communication skills in both Brazilian Portuguese and English;
• Attention to detail and presentation skills, including creating slides;
• Self-starter capable of working independently under pressure and as part of a team;
• Strategic thinking and proactive approach to building trust with business units.

Desired Skills

• SQL knowledge;
• Chargebacks/Fraud expertise;
• Experience in e-commerce fraud prevention or investigation is a plus.

Employment Details

Type: Contract

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Legal