Chargeback Fraud Investigator

Fraud Deflect; Brasil; Teletrabalho; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An innovative company is seeking a Chargeback Fraud Investigator to join their remote team. This role involves investigating chargeback disputes, analyzing transaction data, and collaborating with internal teams to enhance fraud prevention strategies. The ideal candidate will have strong analytical skills, a keen attention to detail, and the ability to communicate effectively in both English and Portuguese. This position offers a unique opportunity to contribute to a transparent and trustworthy approach in chargeback management, making a significant impact in the industry.

Qualificações

• Proficient in Excel and Google Sheets, with good understanding of pivot tables.
• Strong customer service skills and innovative problem-solving abilities.

Responsabilidades

• Investigate and resolve chargeback disputes and analyze transaction data.
• Communicate fraud trends and share best practices with peers.

Conhecimentos

Excel

Google Sheets

Customer Service

Problem Solving

Communication Skills

Attention to Detail

Strategic Thinking

SQL Knowledge

Descrição da oferta de emprego

Direct message the job poster from Fraud Deflect

Fraud Deflect aims to revolutionize Friendly Fraud and Chargeback Management by bringing Trust, Integrity, and Transparency to an industry known for using deceptive tactics. Our approach is focused on transparency and honesty, providing clear solutions to our clients.

Please send your Resume in English ONLY. Resumes in Portuguese will not be reviewed.

ALL interviews will be in English.

Role Description

This is a contract remote role for a Chargeback Fraud Investigator at Fraud Deflect. As a Chargeback Fraud Investigator, your daily tasks will include investigating and resolving chargeback disputes, analyzing transaction data, and collaborating with internal teams to prevent fraud incidents.

Key Responsibilities

• Maintain or exceed standards for customer service, resolving complex issues independently;
• Analyze data from multiple sources to identify discrepancies and determine remedies to eliminate suspicion and ensure compliance;
• Communicate fraud trends and share best practices with peers and leadership;
• Write reports, document evidence, findings, and recommendations;
• Conduct follow-up research on fraudulent transactions.

Qualifications and Skills

• Proficient in Excel and Google Sheets, with good understanding of pivot tables;
• Ability to meet deadlines and prioritize tasks;
• Strong customer service skills, initiative, thorough research ability, and professionalism;
• Innovative problem-solving skills;
• Understanding of VISA and Mastercard technical and financial tools and alert processes;
• Excellent communication skills in both Brazilian Portuguese and English;
• Attention to detail and presentation skills, including creating presentations in Slides;
• Self-starter capable of working under pressure independently and in teams;
• Strategic thinking and proactive behavior to build trust with business units.

Desired Skills

• SQL knowledge;
• Chargebacks/Fraud expertise;
• Experience in e-commerce fraud prevention or investigation is a plus.

Employment Type: Contract

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Legal

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