CCAI Sales Specialist III, Google Cloud (English, Spanish, Portuguese)

Google Inc.; São Paulo; Presencial; BRL 80.000 - 150.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a CCAI Sales Specialist, where you'll leverage your expertise in enterprise software and AI to build and expand relationships with customers. This role is pivotal in driving growth for Google Cloud's Contact Center AI business, allowing you to influence strategic directions and collaborate with cross-functional teams. With a focus on delivering exceptional customer experiences, you'll help clients identify innovative solutions that transform their operations. If you're passionate about technology and customer success, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualificações

• 10 years of experience in a sales role in enterprise software or AI.
• Ability to travel up to 50% of the time.
• Experience with CCaaS use cases.

Responsabilidades

• Build relationships with customers as a trusted advisor.
• Deliver against quota and achieve business goals.
• Work with cross-functional teams to drive business growth.

Conhecimentos

Sales in enterprise software

Customer Experience technology

AI technology

Negotiation skills

Problem-solving skills

Active listening skills

Fluent in English, Spanish, and Portuguese

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

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Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

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Please submit your resume in English - we can only consider applications submitted in this language.

• Bachelor's Degree or equivalent practical experience.
  
• 10 years of experience in a sales role in the enterprise software, cloud, or AI space.
  
• Experience identifying CCaaS use cases to solve customer challenges or selling Customer Experience or AI technology to clients.
  
• Ability to travel up to 50% of the time.
• Ability to communicate in English, Spanish, and Portuguese fluently to support client relationship management in this region.

Preferred qualifications:

• Experience carrying and exceeding business goals in sales roles.
• Experience working cross-functionally (including account teams, technical leads, procurement, and legal) to inventory existing software estate, build business cases for transformation with implementation plans, and close agreements.
• Experience supporting long-term executive relationships, and developing new territories/accounts, while ensuring customer success, adoption, and expansion.
• Experience prioritizing, planning, and organizing solution-based sales activity within complex business-cycles, including qualifying accounts and leveraging our partner ecosystem.
• Knowledge of market trends, products, and solutions (including foundational technical understanding) of Cloud and AI.
• Excellent negotiation, problem-solving, and active listening skills.

About the job

As a CCAI Sales Specialist, you will help us grow our Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business by building and expanding relationships with new and existing customers. You will lead day-to-day relationships with cross-functional team members and external customers, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole to drive overall value for Google Cloud. You will partner with internal Google Cloud sales teams to grow our Customer Experience businesses, including expansion agreements and working with product teams to help our customers build new products leveraging our AI.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Build relationships with customers as the Customer Experience and CCAI subject matter expert and trusted advisor, managing complex business cycles, identifying solution use cases, and influencing long-term strategic direction of accounts.
  
• Deliver against quota and achieve or exceed business and growth goals while forecasting and reporting your territory’s business.
  
• Work with Google accounts and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go-to-market strategies, drive pipeline and business growth, close agreements, understand customer requirements, and provide excellent prospect and customer experience.
  
• Assist customers in identifying CCAI and AI/GenAI use cases suitable for Google Cloud AI products and solutions. Articulate key solution differentiators and the measurable business impact.
  

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.