CC Project Manager

Remote Jobs; Brasil; Teletrabalho; USD 83.000 - 140.000; Tempo integral

Resumo da oferta

A leading remote employment agency in Brazil is seeking an experienced project manager to oversee Contact Center projects. This role involves managing project plans, coordinating with IT, and collaborating with various stakeholders. Ideal candidates should have proven expertise in project management methodologies and excellent communication skills. This position offers a salary range of $83,500 to $139,400 annually and opportunities for career growth.

Qualificações

• Proven experience in project management methodologies and practices.
• Strong knowledge of project plans, schedules, and risk mitigation.
• Excellent communication skills to interact with various stakeholders.

Responsabilidades

• Manage Contact Center projects by building and maintaining project plans.
• Support change management by developing and executing strategies.
• Coordinate with IT for timely implementation and rollout of systems.

Conhecimentos

Project management methodologies

Excellent communication

Change management

Analytical skills

Descrição da oferta de emprego

Employer Industry: Home Improvement Retail

Why consider this job opportunity:
- Salary range of $83,500.00 - $139,400.00 annually
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work on impactful projects that drive business process changes
- Engage with various stakeholders across the organization for effective project delivery
- Work remotely with certain location restrictions

What to Expect (Job Responsibilities):
- Manage Contact Center projects by building and maintaining project plans and tracking key measures for completion
- Support change management by developing and executing strategies involving key stakeholders
- Coordinate with IT for timely implementation and rollout of systems development projects, including User Acceptance Testing (UAT)
- Collaborate with Contact Center leadership to define project scope and manage key initiatives
- Communicate progress updates and resource needs to functional stakeholders and leadership teams

What is Required (Qualifications):
- Proven experience in project management methodologies and practices
- Strong knowledge of project plans, schedules, status reporting, resource forecasts, and risk mitigation
- Ability to work independently with limited direction to achieve defined results
- Excellent communication skills to interact with various stakeholders
- Experience in coordinating cross-functional teams and managing project resources

How to Stand Out (Preferred Qualifications):
- Experience in change management and stakeholder engagement strategies
- Familiarity with IT project activities and User Acceptance Testing processes
- Background in home improvement retail or a related industry
- Strong analytical skills for synthesizing conclusions and developing concrete plans
- Experience with Business Process Management best practices

#HomeImprovement #ProjectManagement #RemoteWork #CareerGrowth #ChangeManagement #Collaboration

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