Cargo Customer Success Sr Analyst

Rappicard; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A Rappicard busca um Analista Sênior de Sucesso do Cliente para apoiar a equipe de Cargo, focando em estratégias de crescimento e qualidade operacional. O profissional ideal terá experiência no setor, habilidades analíticas, e será responsável por implementar campanhas de crescimento e coletar feedback de aliados. A posição é uma oportunidade para se juntar a uma empresa inovadora que valoriza diversidade e inclusão.

Qualificações

• 3-6 anos de experiência profissional em funções analíticas em tecnologia ou logística.
• Fluência em um segundo idioma, inglês ou português.
• Habilidades intermediárias ou avançadas em Excel e SQL.

Responsabilidades

• Aplicar estratégias de crescimento para aumentar o potencial de pedidos de aliados.
• Gerenciar o ciclo de cobranças, incluindo faturamento e cobranças.
• Identificar áreas de melhoria nos processos de negócios e propor soluções.

Conhecimentos

Análise de dados

Comunicação

Gerenciamento de relações

Resolução de problemas

Histórias com dados

Formação académica

Bacharelado em área quantitativa ou negócios

Ferramentas

Excel

SQL

Descrição da oferta de emprego

Cargo Customer Success Sr Analyst page is loaded

Cargo Customer Success Sr Analyst

Apply locations COL-Bogotá BRA-São Paulo MEX-Ciudad De México time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 27, 2025 (21 days left to apply) job requisition id JR115407

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

️ WE SEE OPPORTUNITIES where others see problems

️ WE SEE CLOSE where others see distance

️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING , where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission

Check out how it will impact our ecosystem:

Cargo is Rappi’s B2B logistics as a service (LaaS) solution. Today Cargo operates with a handful of retailers and a product in constant development. Our goal is to become Latam leaders of “last-mile as a service” providers by developing a robust solution followed by streamlined biz ops processes where we can offer it at scale, pushing our allies to become a top-class e-commerce player, identifying hot spots and opportunities not only inside our operations but also in our partner’s.
We are looking for a global Customer Success Sr Analyst for our Cargo team, who is highly passionate about tech, with a very analytical mind. In this role, you will act as an analytical arm to support sales teams in designing growth and operational quality strategies that allow us to maximize the value offered to partners in all 9 countries where we operate.

As part of Rappi, you will be responsible for:

• Apply short and medium-term growth strategies to increase the order potential of small and medium-sized allies

• Responsible for the collections cycle, including processes such as settlement, invoicing and collecting

• Ensure accomplishing the targets for each of the quality metrics

• Identify areas for improvement in the different business processes and propose creative solutions to address them

• Implement growth campaigns with partners and act as a consultant to help them grow their businesses

• Receive and communicate allies’ feedback and market needs into concrete technical features we can develop to strengthen our product

• Define how we share useful analytics to our allies and standardize dashboards and templates for external presentations (this role doesn’t build dashboards, but design them)

Good and now, what are the requirements for me to be part of this neon universe?

• At least 3-6 years of professional experience in analytical roles in tech or logistics

• Bachelor's degree, preferably in a quantitative field or business

• Ability to manage business relations with internal and external stakeholders

• Fluent in a second language, either English or Portuguese

• Ability to break down complex problems and translate them into effective action plans

• Ability to transform data into stories and present them clearly to external audiences

• Entrepreneurial, proactive, and productive with a “roll up your sleeves” attitude

• Intermediate or Advanced Excel

• Intermediate or Advanced SQL

Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi