Care Partner Success Specialist (Remote)

Remote Jobs; Brasil; Teletrabalho; USD 59.000 - 64.000; Tempo integral

Resumo da oferta

A leading assistive technology organization in Brazil is seeking a customer service advocate who will serve as the primary point of contact for care partners. Responsibilities include building relationships, training, and assisting with paperwork. Ideal candidates should have a Bachelor's degree, a minimum of 2 years of customer service experience, and strong communication skills. This role offers a flexible remote work environment and opportunities for career advancement.

Serviços

Comprehensive benefits package

Flexible remote work environment

Paid Time Off and holidays

Annual bonus program

Supportive workplace culture

Qualificações

• Minimum of 2 years of customer service experience.
• Proven ability to manage details in a fast-paced environment.
• Ability to adapt quickly to changing workflows and priorities.

Responsabilidades

• Serve as the care partner's advocate throughout the sales process.
• Build strong, trusting relationships through timely communication.
• Schedule and deliver customized training and support sessions.
• Assist care partners with paperwork and financial questions.
• Maintain accurate documentation of all care partner interactions.

Conhecimentos

Customer service experience

Strong written communication skills

Strong verbal communication skills

Detail management

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

HubSpot

Office 365

Zoom

Descrição da oferta de emprego

Employer Industry: Assistive Technology

Why consider this job opportunity:
- Salary range of $59,400 to $64,000 per year
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision coverage
- Flexible remote work environment
- Paid Time Off, holidays, and annual bonus program
- Supportive and inclusive workplace culture

What to Expect (Job Responsibilities):
- Serve as the care partner's advocate and primary point of contact throughout the sales process
- Build strong, trusting relationships through timely and personalized communication
- Schedule and deliver customized training and support sessions tailored to the care partner's needs
- Assist care partners with navigating paperwork, trial steps, and financial questions
- Maintain accurate documentation of all care partner interactions and track engagement trends

What is Required (Qualifications):
- Bachelor's degree preferred or equivalent combination of education and experience required
- Minimum of 2 years of customer service experience
- Proven ability to manage details in a fast-paced environment
- Strong written and verbal communication skills
- Ability to adapt quickly to changing workflows and priorities

How to Stand Out (Preferred Qualifications):
- Experience in sales, engagement, or relationship management
- Experience in the healthcare industry
- Proficiency with HubSpot, Office 365, and Zoom

#AssistiveTechnology #CustomerService #RemoteWork #CareerGrowth #HealthcareIndustry

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