Care Partner Success Specialist - Bilingual English/Spanish (Remote)

Remote Jobs; Brasil; Teletrabalho; USD 59.000 - 64.000; Tempo integral

Resumo da oferta

A leading assistive technology company is seeking a remote Customer Service Advocate to support care partners throughout the sales process. The role requires strong bilingual communication skills, customer service experience, and the ability to manage multiple priorities. A comprehensive benefits package and annual bonus program are offered for this position.

Serviços

Comprehensive benefits package

Paid Time Off and holidays

Professional development opportunities

Qualificações

• Minimum of 2 years of customer service experience required.
• Proficient in English and Spanish with strong communication skills.
• Ability to manage details in a fast-paced environment.

Responsabilidades

• Serve as the primary point of contact for care partners.
• Build relationships through personalized communication.
• Deliver customized training sessions and device support.

Conhecimentos

Bilingual communication in English and Spanish

Strong organizational skills

Customer service experience

Formação académica

Bachelor's degree or equivalent experience

Ferramentas

HubSpot

Office 365

Zoom

Descrição da oferta de emprego

Employer Industry: Assistive Technology

Why consider this job opportunity:
- Salary range of $59,400 to $64,000 per year, plus a $3,000 bilingual differential
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid Time Off, paid company holidays, and annual bonus program
- Opportunities for professional development and stipends for home office setup
- Flexibility with Year-Round Flex Fridays and remote work options
- Supportive and inclusive workplace culture with a commitment to career growth

What to Expect (Job Responsibilities):
- Serve as the primary point of contact and advocate for care partners throughout the sales process
- Build strong relationships through timely and personalized communication via phone, text, and email
- Deliver customized training sessions and device support tailored to individual needs
- Assist care partners with navigating paperwork, trial steps, and financial questions
- Maintain accurate documentation of all interactions and track care partner outcomes

What is Required (Qualifications):
- Bachelor's degree preferred or equivalent combination of education and experience required
- Minimum of 2 years of customer service experience required
- Proficient in English and Spanish with strong written and verbal communication skills required
- Ability to manage details in a fast-paced environment with excellent attention to detail
- Strong organizational skills with the ability to manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience in sales, engagement, or relationship management strongly preferred
- Background in the healthcare industry preferred
- Proficiency with HubSpot, Office 365, and Zoom preferred

#AssistiveTechnology #CustomerService #RemoteWork #CareerGrowth #BilingualSkills

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