Camareira(o)

Hilton Worldwide, Inc.; São Paulo; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading global hospitality company is seeking a Housekeeping Attendant to support laundry and housekeeping operations. Responsibilities include managing team performance, maintaining cleanliness, and providing exceptional guest service. Ideal candidates should have strong organizational and communication skills, along with previous laundry experience.

Qualificações

• Must possess planning and organizational skills.
• Strong oral and written communication skills required.
• Commitment to high customer service standards essential.

Responsabilidades

• Maintain high standards in Housekeeping and Laundry.
• Monitor performance of team members with focus on training.
• Manage room availability and coordinate with supervisors.

Conhecimentos

Planning and organizational skills

Strong communication skills

Interpersonal skills

Attention to detail

Formação académica

Previous laundry experience

Ferramentas

Microsoft Office

Descrição da oferta de emprego

A Housekeeping Attendant supports all Housekeeping and Laundry operations by addressing guest requests, analyzing each request, and delegating tasks among team members to ensure efficient, timely service and an exceptional guest experience.

What will I be doing?

As a Housekeeping Attendant, you will support the Housekeeping and Laundry teams by delegating daily activities within the hotel. Your responsibilities include:

• Maintaining high standards in Housekeeping and Laundry as per hotel brand standards
• Monitoring the appearance, standards, and performance of team members, with a focus on training and teamwork
• Providing excellent guest service
• Managing room availability and release for guest service, in coordination with Floor Housekeeping Supervision
• Controlling departmental operations, including employee scheduling, key management, incident logging, and linen and uniform management
• Checking daily guest information in CRM to meet preferences and requests timely
• Requesting flowers for special occasions and providing embroidered linen for events
• Managing monthly Lost and Found items and donations
• Checking and coordinating laundry uniforms for cleaning or repairs
• Overseeing document and personnel traffic within the department and managing daily linen releases
• Handling daily guest clothing releases for laundry service
• Closing monthly laundry expenses and provisioning reports
• Replacing the Laundry Attendant during holidays, days off, or absences

What are we looking for?

A Hilton Housekeeping Attendant represents our brand by working on behalf of our guests and collaborating with team members. To succeed, you should possess:

• Planning and organizational skills
• Strong communication skills, both oral and written
• Previous laundry experience
• Good interpersonal skills
• Intermediate proficiency with computers and Microsoft Office
• A commitment to high customer service standards
• Excellent cleanliness standards

Additional advantageous qualities include:

• Teamwork ability
• Attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels to extended-stay suites. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our mission is "to fill the earth with the light and warmth of hospitality," creating remarkable experiences every day. Our team members are central to this mission and to our success!