Camareira(o)

Hilton Worldwide, Inc.; Embu das Artes; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

Uma oportunidade emocionante como Camareira(o) em um renomado hotel, onde você será fundamental para garantir a limpeza e organização do ambiente. Neste papel, você gerenciará atividades diárias de lavanderia e limpeza, assegurando que os hóspedes tenham uma experiência excepcional. Você trabalhará em equipe, promovendo um ambiente colaborativo e de alta qualidade. Se você é apaixonado por hospitalidade e tem um olhar atento aos detalhes, esta posição é perfeita para você. Junte-se a uma empresa que valoriza seus colaboradores e oferece um ambiente de trabalho inspirador.

Qualificações

• Experiência anterior em lavanderia e atendimento ao cliente é essencial.
• Habilidades de planejamento e organização são cruciais para o sucesso.

Responsabilidades

• Apoiar a equipe de limpeza e lavanderia com solicitações dos hóspedes.
• Monitorar padrões de aparência e desempenho da equipe de limpeza.

Conhecimentos

Planejamento e organização

Comunicação oral e escrita

Experiência anterior em lavanderia

Habilidades interpessoais

Proficiente em Microsoft Office

Comprometido com o atendimento ao cliente

Padrões de limpeza

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Description

Job Number:

Camareira(o) (HOT0BD53)

Work Locations:

Tapestry Collection By Hilton - Almenat Rua Águas Marinhas, 553 Embu das Artes 06840-295

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members, ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards.
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork.
• Provide excellent guest service.
• Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision.
• Manage the controls of the Housekeeping department, such as frequency of employees, release of master keys, book incident, input and output of uniforms and linen, among others.
• Check daily the guest information in CRM and ensure that the preferences and requests are met on time.
• Request flowers for special occasions (marriage, death, maternity, etc.) and provide embroidery for special linen (wedding and pampering).
• Control and make monthly Lost and Found and donations.
• Check the uniforms and send for cleaning and/or repair.
• Coordinate and control all traffic of documents and people within the department, releasing linen of Laundry daily.
• Make daily guest clothing release for guests using the laundry service.
• Make monthly closing of Laundry expenses and provision of same.
• Replace Laundry Attendant in case of holidays, days off, or absences.

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing.
• Good oral and written communication.
• Previous experience in Laundry.
• Good interpersonal skills.
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office.
• Committed to delivering a high level of customer service.
• Excellent standards of cleanliness.

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team.
• Excellent attention to detail.
• Positive attitude.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!