Business Process Analyst

RATA TRANSPORTATION LLC; Campinas; Presencial; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Join a dynamic team at a leading global brewer, where you'll contribute to the development and maintenance of innovative digital products. This role involves optimizing Jira applications, developing dashboards with PowerBI, and ensuring quality processes are upheld. You'll work closely with various stakeholders, providing leadership and support while fostering a culture of continuous improvement. If you're passionate about software development, eager to solve problems creatively, and thrive in a fast-paced environment, this opportunity is perfect for you. Enjoy a casual work environment with great benefits and a focus on personal growth.

Serviços

Performance-based bonus

Attendance Bonus

Casual office and dress code

Health, dental, and life insurance

Discounts on Ambev products

Language and training platforms

Qualificações

• Experience in operations/support teams with a focus on quality.
• Knowledge of ITIL, COBIT, and DevOps concepts.

Responsabilidades

• Contribute to product maintenance and development within a cross-functional team.
• Lead Jira implementations to optimize workflows and improve efficiency.

Conhecimentos

Analytical Thinking

Communication Skills

Problem Solving

E-commerce Platform Technologies

Ferramentas

Jira

Zendesk

PowerBI

EazyBI

Descrição da oferta de emprego

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About AB InBev Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well-known global beer brands like Corona, Budweiser, and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and tabletop beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

What you'll do:

• Be part of a cross-functional team, directly contributing to the product maintenance and development.
• Supervise the applications of Jira Software, ensuring tool maintenance and governance while identifying opportunities for workflow optimization.
• Lead implementations of automation in Jira from basic to advanced levels to maximize operational efficiency and team productivity, providing insights for new processes and projects, and conducting risk assessments.
• Develop sophisticated control dashboards using PowerBI, EazyBI, and Jira to monitor annual goals and perform metric calculations.
• Establish and maintain high-level Standard Operating Procedures (SOPs), and lead training sessions to ensure adherence to best practices, serving as the focal point for processes.
• Provide leadership support in producing communication and materials (Newsletter, PPT) presented to V-C Level.
• Help prevent critical issues in the production environment for many products.
• Ensure SLAs are met along with the proper overall quality of the ticket when it comes to its status, updates, communication, resolution, etc.
• Resolve tickets based on SOPs and develop such documentation whenever not existing to cover a specific scenario.
• Be self-manageable and agile to ensure proper directions are followed, have a critical view at all times to ensure issues are not frequent and repeated, and the process is continuously improved.
• Provide the team with a quality strategy that supports the team's delivery goals and aligns with the overall BEES' continuous improvement strategy.
• Be part of a highly-skilled quality chapter, owning initiatives to improve quality processes, metrics, and tooling.

What you'll need:

• Experience on operations/support teams.
• Good analytical thinking.
• Good communication skills to deal with different stakeholders.
• Good understanding of e-commerce platform technologies.
• Solid understanding of operations concepts (i.e., ITIL, COBIT, DevOps).
• Knowledge and experience with ticket management systems, especially Jira and Zendesk.
• Able to work in a competitive and growing environment.

More about you:

• You’re passionate about software development and know how to ensure its quality.
• You’re motivated by creating best practices and communicating with different areas of a product.
• Experienced working in an environment that uses and stimulates DevOps culture.
• You’re a creative problem solver and continuously seek improvements for processes and solutions.
• You can communicate clearly with your team and the company to identify issues, opportunities, and demands.
• You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes on the final result.
• You’re versatile and agile, and you can adapt quickly to new priorities.
• You have autonomy and self-management skills, which make you have a high level of maturity to contribute to the team and point the right directions.

What We Offer:

• Performance-based bonus*
• Attendance Bonus*
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Discounts on Ambev products*
• School materials assurance
• Language and training platforms

Equal Opportunity & Affirmative Action:

AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.