Business Analysis - Payments Operations, Associate

JPMorganChase; São Paulo; On-site; BRL 120,000 - 190,000; Full time

Job summary

JPMorgan Chase is seeking an Associate for Business Analysis to represent LATAM Operations requirements in project squads focused on Cash Rails and payments products, with a focus on new products. The role sits at the intersection of Product, Technology, and Operations, translating business needs into scalable solutions with emphasis on resilience and regional expertise in Latin America.

Responsibilities include coordinating requirements, testing planning, stakeholder communication, and

Qualifications

• Fluency in English.
• Understanding of payments and collections platforms and operational processing systems.
• Experience leading people and optimizing operational processes.
• Strong written and oral communication to diverse audiences across regions.
• Familiarity with Agile concepts and project management principles.
• Ability to create business/functional requirement documents and flow diagrams.
• Bachelor's degree in Economics, Business Administration, International Relations, Engineering, Technology, or related fields.

Responsibilities

• Represent LATAM Operations requirements in project squads focused on Cash Rails and payments products, including new products and platform modernization.
• Coordinate and formalize Operational Requirements with Products, Operations, and Technology teams.
• Liaise between lines of business to achieve strategic goals as a team and communicate program updates.
• Coordinate testing planning and UAT strategy.
• Coordinate the implementation plan from an Operations perspective.
• Keep stakeholders updated on status and next steps; prepare senior management presentations on milestones, risks and barriers.
• Identify barriers with Product, Operations, and Technology to improve change delivery.

Skills

English fluency

Payments knowledge

Operational requirements

Communication skills

Agile concepts

Project management

Documentation

Education

Bachelor's degree

Job description

Job Description

JPMorgan Chase is one of the largest and most solid financial institutions in the world, with a global presence and a leadership position in the Payments sector, offering payment and transaction processing solutions to corporate, institutional, and government clients on a global scale. The Payments area is one of the bank's strategic pillars, responsible for moving trillions of dollars annually and for sustaining the critical infrastructure that enables global commerce.

Job Description

JPMorgan Chase is one of the largest and most solid financial institutions in the world, with a global presence and a leadership position in the Payments sector, offering payment and transaction processing solutions to corporate, institutional, and government clients on a global scale. The Payments area is one of the bank's strategic pillars, responsible for moving trillions of dollars annually and for sustaining the critical infrastructure that enables global commerce.

In LSSP team (Large Scale Strategic Projects) we are Looking for an Associate for Business Analysis to represent LATAM Operations requirements in project squads focused on Cash Rails and payments products, with a focus on new products. This position sits at the intersection of Product, Technology, and Operations, playing a central role in translating business needs into structured, efficient, and scalable solutions, with a strong orientation toward operational resilience and regional expertise in Latin America.

Job Responsibilities

• Represent LATAM Operations requirements into several project squads focused on Cash Rails and payments products, including new products, platform modernization, and operational process automation initiatives;
• Coordinate and formalize, in a didactic way, the Operational Requirements derived from projects and new products, in partnership with Products, Operations, and Technology teams;
• Liaise effectively between lines of business with empathy and understanding to achieve common and strategic goals as a team, collaboratively contributing to program updates;
• Coordinate testing planning: defining testing scope and UAT completion strategy, helping the team achieve its goals;
• Coordinate the Implementation plan from an Operations perspective;
• Maintain stakeholders updated regarding project status and next steps;
• Prepare senior management presentations highlighting progress against milestones, risks, issues, and any barriers requiring escalation;
• Partner with Product, Operations, and Technology to identify barriers preventing efficient change delivery.

Required Qualifications, Capabilities, And Skills

• Fluency in English;
• Understanding of payments and collections platforms and operational processing systems, with hands-on knowledge of products such as Boletos, FX/Cross Border, RTP/PIX, TED, DOC, Cards, Cross Border, Tax Payments, and Automatic Investments;
• Extensive familiarity and experience leading people, understanding operational requirements, and the ability to critically assess and suggest solutions to optimize operational processes aligned with business interests;
• Outstanding ability to communicate effectively and confidently (oral and written), articulating complex concepts clearly to differing audiences across multiple regions, and negotiating internal priorities among project stakeholders in Latin America;
• Capability to create documents containing business and functional requirements, and to create diagrams of current and future flows from an Operations perspective;
• Strong time management and organizational skills;
• Familiarity with Agile concepts and project management principles;
• Ability to thrive in a fast-paced, multidisciplinary environment, handling simultaneous workstreams, shifting priorities, and dynamic deadlines typical of new product launches, platform modernization, and operational process automation projects;
• Resilient profile, remaining productive and stable amid constant change and competing priorities;
• Bachelor's degree in Economics, Business Administration, International Relations, Engineering, Technology, or related fields.

Preferred Qualifications, Capabilities, And Skills

• Proficiency in Spanish, as the area also supports LATAM operations covering Chile, Argentina, Mexico, Colombia, and Brazil;
• Project / Agile Methodology certification or skills;
• Experience in Wholesale Payments Business, with Matera experience;
• Out-of-the-box thinking, with the capability to propose innovative automation solutions and identify continuous improvement opportunities focused on resilience and operational stability;
• Knowledge of artificial intelligence initiatives and applications in the operational and payments context;
• Strong negotiation skills, particularly for leading discussions among areas with differing interests and priorities;
• Indirect leadership profile — ability to influence, align, and mobilize cross-functional teams without formal authority;
• Excellent presentation skills.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.