Brazil Partner Success Manager, Khan Academy Brazil

Khan Academy; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Uma organização sem fins lucrativos em rápido crescimento busca um Gerente de Sucesso do Parceiro no Brasil, que tenha paixão por educação e experiência em gestão de projetos. Este papel envolve trabalhar com líderes de distrito para implementar soluções educacionais inovadoras, utilizando dados para impulsionar resultados e engajamento. Se você é um solucionador de problemas criativo, com habilidades excepcionais de comunicação e uma forte ética de trabalho, esta é uma oportunidade empolgante para contribuir para uma missão que transforma a educação e impacta comunidades em todo o Brasil.

Serviços

Compensação competitiva

Benefícios de saúde e seguro de vida

Horários flexíveis

Desenvolvimento profissional

Ambiente de trabalho inclusivo

Qualificações

• 10+ anos de experiência relevante, com 3+ anos em gestão de sucesso do cliente.
• Habilidades avançadas de colaboração e comunicação em múltiplos formatos.

Responsabilidades

• Trabalhar com líderes de distrito para implementar Khan Academy e aumentar o engajamento.
• Analisar dados qualitativos e quantitativos para informar melhorias no programa.

Conhecimentos

Gestão de Sucesso do Cliente

Comunicação

Análise de Dados

Resolução de Problemas

Pensamento Criativo

Formação académica

Experiência em Gestão de Projetos

Experiência em Educação

Ferramentas

Microsoft Office Suite

Google Suite

Ferramentas de Videoconferência

Descrição da oferta de emprego

ABOUT KHAN ACADEMY

Khan Academy is a fast-paced, nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K12th grade and early college core academic subjects, focusing on math and science. We have over 180 million registered learners in 190 countries and 55 languages and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities. For more information, please see research findings about Khan Academy and our press center.

OUR COMMUNITY

Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.

KHAN ACADEMY BRAZIL

Khan Academy Brazil aims to deliver a world-class user experience to learners that is locally relevant with content, programs, and resources for teachers, schools, and districts. Our platform is a supplemental educational digital resource that offers interactive activities based on mastery-based learning for K-12 grades covering Math, Portuguese, and Science, all aligned to BNCC. We serve more than 6 million learners across our websites, apps, and YouTube channels and our goal is to scale the impact of our platform by focusing on partnerships with public districts in Brazil.

ABOUT THE ROLE

Khan Academy Brazil is seeking a Brazil Partner Success Manager who is excited to join a small team working on a big goal: helping districts implement Khan Academy to support student learning. In this role, we are looking for someone who enjoys working with new technologies to empower educators and drive student learning. Applicants should be ready and excited to translate the core skill set of partner success management to an education context and should be equally comfortable having conversations with district leaders and teachers about curriculum, instruction, and technology implementation in the classroom. Technical problem-solving, relationship management and relational intelligence, empathy for school leaders and teachers, and excellent communication are part of the skill set for this role.

Your key responsibilities:

• Work with district leaders to plan, roll out, and implement Khan Academy, proactively identifying ways to increase reach, engagement, and efficacy of teachers and students with our programs.
• Build capacity within the district for a scalable and sustainable implementation, structuring processes that consistently generate learning outcomes and analyzing qualitative and quantitative data to inform program improvements.
• Navigate complex discussions with empathy and confidence, identifying nuanced customer needs and facilitating change management within the district to boost adoption of Khan Academy.
• Identify and drive improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with team members of Khan Academy in Brazil and internationally.
• Represent an in-depth perspective of educator & student needs throughout the organization.

ABOUT YOU

What you bring:

• 10+ years of relevant work experience with 3+ years of customer success, account management, or education-focused program management experience and 3+ years of program or project management.
• Project management & prioritization experience and the ability to reliably execute and support several district accounts simultaneously and effectively.
• Advanced collaboration skills to work with multiple teams simultaneously, knowing how to coordinate dependencies without needing formal authority.
• Strong problem-solving skills and creative thinking to help district partners find ideal solutions.
• Outstanding communication skills in multiple formats, including email, written documents, digital presentations, and verbal conversations.
• Strong data analysis skills to work with qualitative and quantitative data, identifying trends, testing hypotheses, and drawing evidence-based conclusions.
• Excellent organizational skills to manage multiple tasks concurrently, from start to finish, with great attention to details.
• A high standard of professionalism and integrity, essential for handling sensitive information and making discretionary decisions.
• Residency or willingness and ability to relocate to São Paulo city, demonstrating flexibility and commitment to the role, and permission to work in Brazil.
• Portuguese and English proficiency.

You would be a great fit if you have:

• Experience working with public organizations and a deep understanding of teachers and districts and a clear passion for education.
• Proficiency in Microsoft Office Suite, Google Suite, project management and productivity, and video recording and live video-conferencing tools.
• Coaching skills.

What is nice to have:

• Years of classroom teaching experience.
• Experience using Khan Academy in the classroom with students.

PERKS AND BENEFITS

We may be a non-profit, but we take great care of our talented team. Here’s what you can expect:

• Competitive compensation with excellent healthcare and life insurance benefits.
• Flexible schedules and generous time off, including personal days beyond standard vacation.
• A strong focus on professional development and continuous learning.
• An exceptional team that trusts you, supports you, and gives you the autonomy to do your best work.
• The opportunity to apply your talents to a meaningful mission, contributing to high-impact products that are shaping the future of education.
• A kind, inclusive, and welcoming workplace, with affinity groups, ally networks, and social activities to help you connect and belong.

HOW TO APPLY

• Attach your resume (in English) in the space provided below.
• Please address the below-mentioned task and attach your response in the space provided below.

TASK

Describe a challenge you faced while managing a crisis with a customer. Explain the actions you took to address the situation and the results achieved. Please limit your response to one page.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.