Brazil Implementation Engineer, Digital Diagnostics

PathAI; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An innovative company is seeking an Implementation Engineer to enhance client relationships and support digital diagnostics customers. This role involves providing technical implementation support, managing projects, and ensuring customer satisfaction during the implementation phase. Ideal candidates will have a strong background in SaaS implementations and excellent analytical skills, along with fluency in English and Portuguese. Join a passionate team dedicated to making a significant impact in the field of AI-powered pathology and help drive the company forward in a rapidly evolving industry, while enjoying a collaborative and inclusive work environment.

Qualificações

• 3+ years of experience in client-facing SaaS implementation roles.
• Strong analytical skills and experience resolving customer issues.

Responsabilidades

• Build and maintain relationships with digital diagnostics customers.
• Provide hands-on technical implementation support and project management.

Conhecimentos

Client-facing SaaS implementation

Analytical skills

Problem resolution

Fluency in English

Fluency in Portuguese

Spanish proficiency

Ferramentas

HL7 interface

Laboratory information systems (Epic Beaker, Novopath, Cerner Millenium)

Descrição da oferta de emprego

PathAI's mission is to improve patient outcomes with AI-powered pathology. Our platform promises substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning. Our team, comprising diverse employees with a wide range of backgrounds and experiences, is passionate about solving challenging problems and making a huge impact.

Where You Fit

We're looking for an Implementation Engineer to join our team and help support our digital diagnostics customers, including our commercially deployed AI product portfolio and Digital Pathology Image Management System, AISight. Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space.

What You’ll Do

• Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems) acting as their primary point of contact during the technical implementation phase of the project.
• Provide hands-on technical implementation support, working with customer IT and internal development teams as needed.
• Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis.
• On-Call Support: Support external clients as an application expert/escalation point for our support team (Including an on-call rotation).

What You Bring

• 3+ years of experience in a client-facing, SaaS implementation roles.
• Fluent in English and Portuguese; ideally Spanish proficiency as well.
• Based in Brazil.
• Strong analytical skills and operating rigor.
• Experience handling difficult customers or situations and can demonstrate resolutions.
• A strong understanding of our business and products, and an ability to research/self-start in areas that require learning.
• Familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc.) is preferred.
• Willingness to travel 20% of the time (primarily in Brazil; occasionally to the US).

Want To Hear From You

At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.

PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.