Billing Administrator

Orange Business; Petrópolis; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading company in digital integration seeks a Billing Support Specialist in Petrópolis, Brazil. The role focuses on customer engagement, billing processes, and requires strong communication and problem-solving skills. Ideal candidates will have a degree in Business Administration and proficiency in English and Portuguese.

Qualificações

• Fluent in English and Portuguese; Spanish is desirable.
• Understanding of telecom and IT markets.
• Experience in Quote to Order processes.

Responsabilidades

• Drive billing processes for assigned accounts and manage action plans.
• Coordinate with customers on billing requests and resolve issues.
• Support billing-related requests and opportunities remotely.

Conhecimentos

Communication

Problem Solving

Teamwork

Organization

Flexibility

Sales-driven behavior

Data Analysis

Negotiation

Formação académica

Degree in Business Administration, International Business, or equivalent

ITIL Fundamentals certification

Ferramentas

Excel

PowerPoint

Descrição da oferta de emprego

Orange Business is here!

About us

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, enabling our customers to focus on strategic initiatives that shape their business. We collaborate daily with a dedicated team to provide consistent, sustainable global solutions, regardless of where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment for skill development in a field full of exciting challenges and opportunities.

About the role

Key Accountabilities:

1. Customer Engagement and Support:

• Drive billing processes for low-complexity assigned accounts.
• Collaborate with the customer’s Account Team, providing regular reports for assigned customers.
• Coordinate with customers to review billing requests and daily activities, managing action plans accordingly.
• Support billing-related requests and opportunities remotely.

Billing Support:

• Own the billing process for on-demand customers.
• Prevent billing issues and provide quick solutions.
• Proactively escalate billing cases.
• Work with billing and accounts receivable teams to resolve invoice queries, credit notes, and non-payment issues.

About you

Knowledge and Abilities:

• Engage with clients to identify and support business opportunities.
• Understand telecom and IT markets and solutions.
• Comprehend customer requirements, challenges, and needs.
• Understand order-to-cash processes, including billing disputes and cash collection improvements.
• Be a team player who communicates effectively, is organized, flexible, and handles stress well.
• Demonstrate sales-driven, commercial behavior while respecting compliance rules.
• Identify problems and work towards resolutions.
• Work towards targets and deadlines efficiently.
• Build networks and collaborate effectively.
• Understand the impact of invoice or payment issues on cash flow.
• Understand how customer experience and company objectives are influenced.
• Work proficiently with office tools and data analysis; advanced skills in Excel and PowerPoint are desirable.
• Possess basic financial skills.
• Have a good understanding of Orange products and services.

Additional Information

Education, Qualifications, and Certifications:

• Degree in Business Administration, International Business, or equivalent.
• Languages: Fluent in English, Portuguese is mandatory, Spanish is desirable.
• ITIL Fundamentals certification.

Job Skills and Certifications:

• Clear and proactive communication with internal and external customers.
• Ability to manage dual reporting lines and virtual teams.
• Fast learner and self-motivated.
• Experience in Quote to Order processes.
• Initiate and lead community development projects.
• Negotiation and delegation skills.
• Responsibility and ownership mindset.
• Ability to perform under stress.
• Multitasking capabilities.
• Proactive behavior.

Our Commitment to Diversity

We value diversity regardless of age, gender, race, ethnicity, religion, sexual orientation, marital status, neurodiversity, disability, veteran status, or appearance. Orange Group is a disabled-friendly and equal opportunity employer. Please share any specific needs or accommodations you require.