BDR (BPO & Sales Operations Management)

99; São Paulo; Vor Ort; BRL 36.000 - 72.000; Vollzeit

Zusammenfassung

99 is a leading mobility and logistics platform in Brazil, part of DiDi Global. We seek a Sales Coordinator within the Logistics Business Unit to steer Assisted Sales, convert SMB leads, and drive partnerships.

You will lead outbound outreach, manage follow-ups, and collaborate with internal and outsourced teams to optimize the sales funnel and hit daily KPIs. Strong communication and organizational skills are essential.

Qualifikationen

• 3+ years in sales, acquisition or customer success.
• Experience managing outsourced operations.
• Basic understanding of sales funnels.
• Strong organizational skills.

Aufgaben

• Conduct high-volume outbound outreach via phone, WhatsApp, SMS and email.
• Manage follow-up cadences for timely re-engagement with leads.
• Navigate the full qualification funnel and overcome objections.
• Support campaigns and A/B tests with timely execution.
• Collaborate with internal and outsourced teams to ensure smooth processes.
• Meet or exceed daily/weekly KPIs for outreach and conversions.
• Lead regular training, quality assessments, and feedback sessions.

Kenntnisse

Sales

Outsourced ops

Sales funnel

Organizational skills

Tools

Sales engagement platforms

Jobbeschreibung

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

From day one, you will join an agile commercial operations team where your leadership in partner management, sales coaching, and frontline execution directly turns high-intent SMB leads into active 99Entrega clients. As a Sales Coordinator within the Logistics Business Unit, your primary mission will be steering our Assisted Sales operation to overcome friction and convert SMB merchants.

In this role, you'll be...

• Conducting high-volume outbound outreach through phone, WhatsApp, SMS, and email to engage potential customers.
• Managing follow-up cadences, ensuring timely and effective re-engagement with leads.
• Funnel Execution & Conversion - Navigate the full qualification funnel, identifying bottlenecks and overcoming objections.
• Supporting campaigns and A/B tests with timely and accurate execution.
• BPO and Team Collaboration Work in coordination with internal and outsourced teams to ensure smooth, controlled and efficient process execution.
• Performance & Quality - Discipline Meet or exceed daily/weekly KPIs, including outreach volume, conversion rates, and follow-up adherence.
• Lead regular training, quality assessments, and feedback sessions

We're eager to be in touch because you have...

• 3+ year experience in sales, acquisition or customer success
• Experienced in managing outsourced operations
• Basic understanding of sales funnels
• Strong organizational skills

Preferred Skills:

• Familiarity with outbound campaigns and sales engagement platforms
• Exposure to high-volume outreach environments

You’ll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non‑negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).