Banking Operations Governance Team Lead

Wise; São Paulo; Hybrid; BRL 420,000 - 540,000; Full time

Benefits offered by this job

RSUs

Flexible working model

Self-development budget

Health and dental allowance for you &

Company-paid Life Insurance and an EAP

Paid time off: 30 days vacation + 3 “M

6-week sabbatical after four years

8 weeks paid parental leave

Transportation vouchers

Food vouchers 730 BRL per month

Meal vouchers 1,188 BRL per month

TotalPass gym access

Job summary

Wise in Sao Paulo is seeking a Banking Operations Governance Team Lead to guide a team responsible for partner access, signatory governance, due diligence, and documentation as Wise scales its banking operations. The role emphasizes governance, proactive processes, and cross-functional collaboration in a hybrid Brazil-based setting.

The position requires leadership experience, strong stakeholder management, and a drive to improve operational efficiency in a regulatory environment.

Qualifications

• At least 2 years of people leadership or formal team leadership experience.
• Experience managing team performance, workload, prioritisation, quality and delivery against SLAs or operational KPIs.
• A track record of coaching and developing people, including supporting performance and ambiguity.
• Experience identifying process gaps and turning them into practical improvements, documentation and governance frameworks.
• Strong stakeholder management skills with ability to communicate trade-offs and manage expectations.
• Good analytical judgment using data, dashboards or metrics to understand capacity and risk.
• Strong ownership and resilience in messy or unclear environments.
• Excellent written and verbal communication skills with the ability to explain complex issues.

Responsibilities

• Lead a team of Banking Operations Governance Specialists.
• Manage workload, capacity, SLA performance and quality with proactive improvement.
• Act as first escalation point for team and stakeholders; provide guidance and resolution.
• Monitor and report team performance metrics; ensure high-quality, high-speed workflow.
• Ensure readiness to handle unexpected situations and maintain process documentation.
• Implement governance frameworks with standardized processes and regulatory compliance.

Skills

People leadership

Team performance management

Coaching & development

Process improvement

Stakeholder management

Analytical judgment

Ownership & resilience

Written & verbal communication

Collaborative leadership

Job description

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

We are looking for a Banking Operations Governance Team Lead to to lead one of our Banking Operations Governance teams.

Banking Operations Governance is a control-critical function that helps Wise manage banking partner access, signatory governance, partner due diligence, portal administration, documentation, and operational control evidence as we scale. The team sits between global strategy and day-to-day execution, making sure our banking partner operations are safe, consistent, well-documented, and scalable.

As Team Lead, you’ll be responsible for leading a team of Specialists, managing operational performance, improving governance processes, and helping the team move from manual, reactive work toward clearer, more proactive operating models. This is a hands-on leadership role for someone who can combine people leadership, operational discipline, stakeholder management, and strong judgment in ambiguous environments.

In this role, you will:

• Lead a team of Banking Operations Governance Specialists, focusing on consistent team performance while actively supporting the professional growth and development of each team member
• Manage team workload, capacity, SLA performance and quality, making sure urgent work is handled without losing sight of control quality and long-term improvement
• Act as the first level escalation point for the team as well as stakeholders in the organization, providing guidance and resolution for complex operational matters
• Monitor and report against team performance metrics while managing team resources and their relevant skills, ensuring at all times a high-quality, high-speed workflow with optimal coverage;
• Ensure team readiness to handle unexpected situations and guarantee process documentation and improvement within your area
• Implement comprehensive governance frameworks that establish standardized processes for banking operations, follow formal SLAs and review procedures, implement proactive monitoring systems to prevent operational gaps, and develop documentation standards that ensure regulatory compliance and eliminate inefficiencies;
• Establish robust financial and access controls by ensuring accurate partner access management and signatory controls are implemented;
• Manage key stakeholder relationships by actively collaborating with internal teams, product, engineering, and external banking partners to implement governance frameworks, resolve complex escalated issues, maintain operational integrity, and drive continuous improvements in banking operations.

Qualifications

You’ll be a strong fit if you have:

• At least 2 years of people leadership or formal team leadership experience, ideally in Operations, Risk, Governance, Compliance, Financial Services, or another control-sensitive environment.
• Experience managing team performance, workload, prioritisation, quality and delivery against SLAs or operational KPIs.
• A track record of coaching and developing people, including supporting performance, building capability and creating clarity in ambiguous situations
• Experience in identifying process gaps and turning them into practical improvements, documentation, operating rhythms or governance frameworks
• Strong stakeholder management skills, including the ability to communicate trade-offs, manage expectations and challenge scope constructively
• Good analytical judgment: you can use data, spreadsheets, dashboards or operational metrics to understand capacity, performance, quality and risk
• Strong ownership and resilience: you can make progress in messy or unclear environments without waiting for everything to be perfectly defined
• Excellent written and verbal communication skills, with the ability to explain complex operational issues clearly
• A collaborative leadership style: you build trust, invite challenge and help people succeed without avoiding difficult conversations

Nice to have:

• Experience in banking operations, access management, partner governance, risk controls, audit-readiness or due diligence
• Experience working with external partners, especially banks or regulated financial institutions
• Familiarity with process mapping, RACI, control frameworks, operational dashboards or continuous improvement methods
• Experience building or improving a team, process or operating model during a period of growth or change

Additional Information

This is a hybrid position located in Sao Paulo, Brazil, and not fully remote (minimum 3 days at office). You must be able to commute to the office or open to relocation

• RSU’s in a rapidly growing company
• Flexible working model
• An annual self-development budget
• Health and dental allowance for you and your dependents
• Company-paid: Life Insurance, and an EAP program
• Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
• A paid 6-week sabbatical leave after four years
• 8-weeks of paid parental leave, after a year with us and child care assistance
• Transportation vouchers
• Food (730 BRL per month) and meal (1,188 BRL per month) vouchers
• TotalPass access to 3,500 gyms and studios throughout Brazil

We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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