Banco de Talentos Especialista em Atendimento ao Cliente (PCD)

Dow; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de ciências materiais está buscando um Especialista em Atendimento ao Cliente em São Paulo. O candidato ideal deve fornecer soluções aos clientes, gerenciar necessidades operacionais e colaborar com várias áreas. É necessário ter 3 anos de experiência em atendimento B2B e ser fluente em espanhol ou inglês. Oferecemos um pacote de benefícios competitivo.

Serviços

Salário competitivo

Benefícios de saúde

Programas de desenvolvimento profissional

Flexibilidade no trabalho

Apoio ao bem-estar

Qualificações

• Experiência prévia de 3 anos com atendimento B2B.
• Conhecimento em sistema integrado.
• Fluência em espanhol ou inglês.

Responsabilidades

• Executar o processo de entrada de pedidos e gerenciar o atendimento de pedidos.
• Manter um conhecimento profundo dos produtos e negócios.
• Fortalecer o relacionamento com o cliente.
• Coordenar as atividades nas contas dos clientes.
• Apoiar as estratégias comerciais.

Conhecimentos

Atendimento ao cliente

Proatividade

Espírito colaborativo

Organização

Habilidades de comunicação

Formação académica

Experiência prévia de 3 anos com atendimento B2B

Conhecimento em sistema integrado

Espanhol ou inglês avançado

Descrição da oferta de emprego

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Estamos em busca de um Especialista em Atendimento ao Cliente (PCD) talentoso para se juntar à nossa equipe. O candidato ideal precisa ser capaz de fornecer soluções ao cliente enquanto gerencia as necessidades operacionais e colabora estreitamente com parceiros funcionais (Manufatura, Marketing e Vendas, Cadeia de Suprimentos, etc.) para atender aos objetivos da empresa.

Responsabilidades:

• Executar o processo de entrada de pedidos e gerenciar o processo de atendimento de pedidos para um determinado negócio ou grupo de negócios e clientes, que normalmente são clientes prioritários e fundamentais com um alto grau de complexidade.

• Manter um conhecimento profundo dos produtos e negócios.

• Fortalecer o relacionamento com o cliente desenvolvendo parceirias sólidas, entendendo as necessidades do cliente e reunindo inteligência de mercado.

• Coordenar as atividades nas contas dos clientes atribuídos, abordar problemas de forma proativa e implementar soluções.

• Manter os níveis de serviço de acordo com a priorização do negócio

• Diferenciar entre os requisitos do cliente e os recursos da Dow; escolher a melhor solução.

• Apoiar as estratégias comerciais com clientes da Dow de vários negócios

Requisitos:

• Experiência prévia de 3 anos com atendimento B2B

• Conhecimento em sistema integrado

• Espanhol ou inglês avançado

Diferenciais:

• Entendimento de comércio exterior e importação/exportação.

Suas Habilidades:

• Atendimento ao cliente

• Proatividade

• Espírito colaborativo.

• Organização, planejamento e priorização do trabalho.

• Fortes habilidades de comunicação.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.