Backoffice Analyst

CloudWalk, Inc.; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

CloudWalk, Inc. in São Paulo is seeking a Backoffice specialist to support Know Your Customer (KYC) processes and deliver exceptional customer service through a tech-enabled workflow.

You will help verify identities, review documents, and move accreditation decisions forward with speed and accuracy. The role blends hands-on operational work with an interest in AI-powered hiring tools; you’ll collaborate with recruitment and compliance teams to ensure smooth onboarding while maintaining high

Qualificações

• Experience with Know Your Customer (KYC) processes.
• Customer service mindset with a tech affinity.

Responsabilidades

• Complete the customer's accreditation quickly and efficiently.

Conhecimentos

KYC

Customer Service

Tech-savvy

Descrição da oferta de emprego

About CloudWalk: We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

What You'll Do

As a member of the Backoffice team, you are expected to be experienced in Know Your Customer processes, passionate about customer service and also technology. Your mission is to complete the customer's accreditation as fast and as efficient as possible.

The Future We See:

At CloudWalk, we envision a future where AI empowers every field to reach new heights:

• People teams leveraging AI to transform talent acquisition and employee development.
• Marketing professionals creating data-driven, AI-powered campaign strategies.
• Customer Success teams enhancing client experiences with intelligent solutions.
• Risk analysts combining human expertise with AI to navigate complexities.
• Designers collaborating with AI to push creative boundaries.

Join us at CloudWalk, where we're not just engineering solutions; we're building a smarter, AI-driven future for payments—together.

We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.