AUXILIAR ATENÇÃO CLIENTE - PESSOA COM DEFICIÊNCIA SÃO BERNARDO DO CAMPO

Otis Elevator Co.; São Paulo; Presencial; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

Join a forward-thinking company that leads the industry in elevator and escalator manufacturing and service. This role focuses on providing exceptional customer service by managing calls and ensuring quick resolutions to customer issues. You'll be part of a diverse team dedicated to safety, ethics, and quality, with opportunities for growth and development. With a strong commitment to innovation, this company plays a vital role in keeping people moving in cities worldwide. If you're passionate about customer satisfaction and want to make a difference, this is the perfect opportunity for you.

Serviços

Employee Scholar Program

Training and Development Opportunities

Flexible Work Hours

Qualificações

• Strong customer service skills with a focus on satisfaction.
• Ability to manage and prioritize multiple calls effectively.

Responsabilidades

• Attend to and record customer calls, ensuring satisfaction.
• Monitor call priorities and ensure rapid resolution.

Conhecimentos

Customer Service

Communication Skills

Problem-Solving

Call Management

Formação académica

High School Diploma

Bachelor's Degree (Preferred)

Descrição da oferta de emprego

Time type: Full time

Posted on: Posted 4 Days Ago

Application deadline: End Date: January 31, 2026 (30+ days left to apply)

Job requisition ID: 20091548

Date Posted: 2024-03-11

Country: Brazil

Location: LOC6030: Rua Elisha Otis, 841, São Paulo, SÃO BERNARDO DO CAMPO, 09852-075 Brazil

Join a company that moves people worldwide!

Otis is a leader in manufacturing and servicing products that move people, including elevators, escalators, and moving walkways. Founded over 160 years ago by the inventor of the safety elevator, Otis provides products and services through its operations in more than 200 countries and territories, maintaining over 2 million elevators and escalators globally.

Position Details:

• Work hours: Flexible availability

• Schedule: 5x2 (work 5 days, off 2 days)

Main Responsibilities:

• Attend to and record customer calls and incidents, ensuring customer satisfaction;

• Assist technicians by recording call closures and pending issues;

• Monitor call priorities;

• Ensure quick resolution of calls and customer satisfaction;

• Ensure that the initial response time (T1) meets company standards;

• Respond to customer calls within 20 seconds or less (third ring);

• Provide excellent customer service and satisfaction;

• Find the best solutions for handling calls, dispatching technicians based on availability and location;

• Ensure rapid and effective service to satisfy customers;

• Inform supervisors, managers, and directors about online operations regarding calls and pending issues to facilitate customer service;

• Maintain safety, ethics, and quality standards to ensure customer satisfaction.

#BuildWhatsNext

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturer, installation, and service company. We move 2 billion people daily and maintain approximately 2.2 million units worldwide, with the industry’s largest service portfolio.

Our products are featured in iconic landmarks such as the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Twin Towers! We are a team of 69,000 professionals including engineers, digital experts, sales, and technicians, committed to meeting diverse customer needs across more than 200 countries and territories. We pride ourselves on our diversity, innovation, and high performance.

Joining Otis means becoming part of a global leader with a resilient business model. You will be part of a diverse, trusted community where your contributions and skills will help us stay connected and innovative.

We offer opportunities, training, and resources to develop leadership and skills in sales, field operations, engineering, and major projects. Our Employee Scholar Program supports colleagues pursuing degrees or certifications.

Our focus is on people—passengers, customers, and colleagues—and we operate based on our core values of Safety, Ethics, and Quality. Learn more about our environmental, social, and governance initiatives here.

Become part of Otis and help us #BuildWhatsNext!

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. To request accommodations, contact us at [e-mail].

Privacy Policy and Terms: Read the Policy and Terms

About Us

We are committed to hiring and developing the best talent and providing a supportive environment for growth and performance. We continue to innovate to meet the demands of a taller, faster, and smarter world.