Auxiliar Administrativo - São Paulo - SP (Osasco)

Diebold Nixdorf; São Paulo; Presencial; BRL 25.000 - 35.000; Tempo integral

Resumo da oferta

A Diebold Nixdorf está em busca de um Auxiliar Administrativo para atuar em São Paulo, SP. O profissional será responsável por coordenar operações de campo, gerenciar chamadas de clientes e garantir a eficiência das rotas dos técnicos. Procuramos alguém organizado, com boas habilidades de comunicação e conhecimento intermediário do MS Office. Se você está pronto para fazer a diferença em um ambiente dinâmico, junte-se a nós!

Qualificações

• Organizado com boas habilidades de comunicação.
• Disponibilidade para trabalhar de segunda a sábado.
• Experiência com sistemas integrados é um diferencial.

Responsabilidades

• Gerenciar chamadas de técnicos de campo.
• Monitorar status dos técnicos via ferramentas de gerenciamento de recursos.
• Atualizar calendários com base nas atribuições de trabalho.

Conhecimentos

Comunicação escrita e verbal

Organização

Conhecimento intermediário do MS Office Suite

Formação académica

Diploma de Ensino Médio ou equivalente

Ferramentas

TOTVS

Oracle

Descrição da oferta de emprego

Auxiliar Administrativo - São Paulo - SP (Osasco)

Join us to apply for the Auxiliar Administrativo - São Paulo - SP (Osasco) role at Diebold Nixdorf.

Job Description

At Diebold Nixdorf, we automate, digitalize, and transform the way over 75 million people deposit and purchase in a hyperconnected, consumer-centric world. Join us to connect people to commerce in this vital and rewarding role.

Overview of the Role:

This role serves as the primary contact point for Field Operations personnel and as a liaison between clients and internal business groups. It involves coordinating and monitoring calls with clients to ensure a timely and excellent experience, managing technical status to oversee schedules, and overseeing task pools and schedules to identify inefficiencies and manage routes, commitments, spare parts, and quality documentation. The role includes dispatching work within the assigned territory to field technicians and third parties, ensuring SLAs are met, and balancing workload considering skills and spare parts availability to optimize efficiency and profitability.

Responsibilities:

1. Familiarize with methods, processes, and practices of Field Service Dispatching.
2. Perform basic dispatch tasks under guidance, including:

• Monitoring technician status via mobile resource management tools.
• Managing work schedules, arrival, and completion times.
• Assigning and reassigning work to meet evolving client needs.
• Ensuring technician routes are operationally efficient and aligned with company and client expectations.
• Supervising daily route fill-ins.
• Responding to internal and external clients regarding appointments, rescheduling, and missing bookings.
• Updating calendars based on work assignments and reassignments.
• Providing related training, including initial, update, product, service, and cross-training.
• Reading new or updated reference materials, notices related to technical schedules, interruptions, promotions, policy changes, and other business matters.

Qualifications:

• High School diploma or equivalent.
• Organized with good written and verbal communication skills; dynamic profile.
• Intermediate knowledge of MS Office Suite.
• Experience with integrated systems like TOTVS and Oracle is a plus.
• Availability to work Monday to Saturday.
• Responsible for managing calls from Field Technicians.

About Us:

Why join Diebold Nixdorf? We are a diverse team of over 23,000 professionals across more than 130 countries, leveraging future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture values collaboration, decisiveness, urgency, adaptability, and accountability.

Diebold Nixdorf is an equal opportunity employer, valuing diversity and committed to non-discrimination based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability.

Note: We do not accept unsolicited resumes from recruitment agencies. Please do not forward resumes to our job email or any company location. We are not responsible for fees related to unsolicited resumes.