Atendente de Apartamento Jr.

Hilton Worldwide, Inc.; Porto Alegre; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A Hilton Porto Alegre está em busca de um Housekeeping Attendant para garantir a excelência nas operações de limpeza e lavanderia. Este profissional será responsável por delegar atividades diárias, monitorar padrões e proporcionar um serviço excepcional aos hóspedes. Com oportunidades de crescimento e uma equipe dedicada, junte-se a uma empresa que valoriza a hospitalidade e o atendimento ao cliente em todos os momentos.

Qualificações

• Planejamento e habilidades organizacionais.
• Excelentes habilidades de comunicação, orais e escritas.
• Experiência anterior em lavanderia é um diferencial.

Responsabilidades

• Manter altos padrões de limpeza e lavanderia.
• Proporcionar excelente atendimento ao cliente.
• Gerenciar operações de lavanderia e agendar funcionários.

Conhecimentos

Habilidade de planejamento

Comunicação excelente

Experiência anterior em lavanderia

Habilidades interpessoais fortes

Proficiência intermediária em informática

Compromisso com o serviço ao cliente

Altos padrões de limpeza

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Description

Job Number:

Work Locations

Hilton Porto Alegre, Rua Olavo Barreto, Porto Alegre, 90570-070

A Housekeeping Attendant will support all Housekeeping and Laundry operations by handling guest requests, analyzing each request, and delegating tasks among team members to ensure work is completed efficiently and guests have an exceptional experience.

What will I be doing?

As a Housekeeping Attendant, you will support the Housekeeping and Laundry teams by delegating daily activities within the hotel. Your responsibilities will include:

• Maintaining high standards in Housekeeping and Laundry according to hotel brand standards
• Monitoring the appearance, standards, and performance of team members, emphasizing training and teamwork
• Providing excellent guest service
• Managing room availability and release for guest service in coordination with Floor Housekeeping Supervision
• Controlling department operations, including employee scheduling, master key management, incident reporting, and linen and uniform management
• Checking guest information in CRM to meet preferences and requests timely
• Arranging flowers and embroidery for special occasions and linen embellishments
• Managing monthly Lost and Found items and donations
• Checking and coordinating uniform cleaning and repairs
• Overseeing document and personnel traffic within the department and managing linen releases daily
• Processing guest laundry services and monthly laundry expense reports
• Replacing Laundry Attendants during absences or days off

What are we looking for?

To succeed as a Hilton Housekeeping Attendant, you should embody the following qualities:

• Planning and organizational skills
• Excellent communication skills, both oral and written
• Previous laundry experience
• Strong interpersonal skills
• Intermediate proficiency with computers, including Microsoft Office
• Dedication to high-quality customer service
• High standards of cleanliness

Additional advantageous qualities include:

• Ability to work well in a team
• Attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are central to creating memorable experiences every day.