Atendente de Apartamento Jr.

Hilton Worldwide, Inc.; Porto Alegre; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading global hospitality company is seeking a Housekeeping Attendant in Porto Alegre to support housekeeping and laundry operations. The ideal candidate will ensure high cleanliness standards, train team members, and deliver exceptional guest service. Previous experience in laundry and strong communication skills are essential for success in this role.

Qualificações

• Previous experience in a housekeeping or laundry role is preferred.
• Must be committed to delivering high customer service standards.
• Excellent attention to detail and a positive attitude are essential.

Responsabilidades

• Support housekeeping and laundry with guest requests.
• Delegate day-to-day activities to ensure high standards.
• Monitor the performance of team members for training.

Conhecimentos

Planning and organizing

Good oral and written communication

Previous experience in Laundry

Good interpersonal skills

Proficiency with computers

Committed to customer service

Excellent standards of cleanliness

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Description

Job Number and Work Locations:

Hilton Porto Alegre Rua Olavo Barreto Porto Alegre 90570-070

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between team members to ensure an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry team aspects by delegating day-to-day activities within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manage the controls of the Housekeeping department, such as frequency of employees, release of master keys, book incidents, input and output of uniform and linen, among others
• Be responsible for checking daily guest information in CRM and ensuring that preferences and requests are met on time
• Request flowers for special occasions and provide embroidery for special linen
• Control monthly Lost and Found and donations
• Check uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department, and release linen of Laundry daily
• Make daily guest clothing releases for guests using the laundry service
• Make monthly closing of Laundry expenses and provision of same
• Replace Laundry Attendant in case of holidays, days off, or absences

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!