Associate Operations Quality Support Specialist

Jobtailor; São Paulo; Presencial; BRL 54 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil is seeking a Fraud Analyst to identify and prevent fraud vectors in financial transactions and support the origination process by approving legitimate sales and blocking fraudulent ones.

You will conduct real-time assessments, transcribe missing information from identity documents, report issues from dashboards, and work with international teams to mitigate risk while maintaining a strong customer experience.

Qualificações

• Pursuing or holding a degree in Business Administration, Communications, or a related field.
• Proficiency with Microsoft Office tools.
• At least one year of experience in customer service or support, preferably in sales or finance.
• Strong communication and teamwork, able to handle pressure.
• Intermediate to advanced English or Spanish is a plus.

Responsabilidades

• Conduct real-time assessments and transcribe missing information in identity documents for suspicious sales.
• Accurately prevent and report identity theft and other fraud vectors.
• Contribute to financial application origination by approving legitimate sales and blocking fraudulent ones.
• Report issues or failures from dashboards or tools with urgency.
• Manage and resolve customer disputes related to banking transactions with empathy.
• Identify and prevent potential fraud by detecting patterns, investigating, and performing root cause analyses.
• Collaborate with multidisciplinary and international teams to ensure accurate resolution and ongoing risk mitigation.
• Protect customers and the platform from financial threats while maintaining secure operations and an exceptional customer experience.

Conhecimentos

Fraud Detection

Customer Service

Investigative Skills

Regulatory Compliance

Microsoft Office Proficiency

Formação académica

Bachelor's degree in Business Administration, Communications, or related field

Ferramentas

Automated Tools

Dashboards

Descrição da oferta de emprego

• Conduct real-time assessments and transcribe missing information in identity documents associated with suspicious sales flagged by automated tools.
• Accurately prevent and report identity theft and other fraud vectors.
• Contribute to financial application origination by approving legitimate sales and correctly blocking fraudulent ones.
• Report issues or failures arising from dashboards or tools with a strong sense of urgency.
• Manage and resolve customer disputes related to banking transactions, providing prompt and empathetic support in accordance with internal policies and regulatory requirements.
• Identify and prevent potential fraud by detecting suspicious patterns, conducting thorough investigations, and performing root cause analyses.
• Collaborate with multidisciplinary and international teams to ensure accurate resolution and ongoing risk mitigation.
• Protect customers and the platform from financial threats while maintaining secure operations and an exceptional customer experience.

Requirements

• Pursuing or holding a degree in a relevant field, such as Business Administration, Communications, or a related discipline.
• Intermediate proficiency with Microsoft Office tools.
• At least one year of prior experience in customer service or support, preferably in sales or the financial sector.
• Effective communication skills, the ability to work as part of a team, and the ability to handle challenging situations under pressure.
• Intermediate to advanced English or Spanish is a plus.

Core Competencies

Demonstrates expertise in fraud detection and prevention, with a strong focus on customer service and support in the financial sector. Proficient in conducting investigations and managing customer disputes while adhering to regulatory requirements.

Highest-signal resume keywords

• Fraud Detection
• Customer Service
• Investigative Skills
• Regulatory Compliance
• Microsoft Office Proficiency

Hard Skills

• Fraud Prevention
• Identity Verification
• Root Cause Analysis
• Financial Application Origination
• Data Transcription

Soft Skills

• Effective Communication
• Team Collaboration
• Empathy
• Problem Solving
• Ability to Work Under Pressure

Industry Keywords

• Financial Sector
• Customer Disputes
• Identity Theft
• Sales Transactions
• Risk Mitigation

Tools & Technologies

• Automated Tools
• Dashboards