Associate Director COBRA and Direct Billing

Alera Group; Brasil; Teletrabalho; USD 80.000 - 95.000; Tempo integral

Resumo da oferta

A leading employee benefits organization in Brazil is seeking a Remote Team Leader to manage cross-functional teams and enhance client services. You will play a pivotal role in coaching team members and resolving complex client issues, while enjoying a competitive salary and benefits. The ideal candidate has expertise in team management, experience in benefits administration, and strong project management skills.

Serviços

Comprehensive medical, dental, life and disability insurance

Generous paid time off

401k options

Professional development opportunities

Qualificações

• 2+ years of experience managing teams within a client service/support role.
• Experience in the benefits administration industry.
• Strong project management experience with the ability to manage and track KPIs.

Responsabilidades

• Lead and manage cross-functional, often remote, teams for operational plans.
• Provide coaching, mentorship, and professional development to team members.
• Handle complex client escalations and ensure timely resolutions.

Conhecimentos

WEX Platform expertise

Team management

Client service/support

Excel proficiency (VLOOKUP, pivot tables)

Project management

Ferramentas

CRM software

Project management software

Descrição da oferta de emprego

Employer Industry: Employee Benefits and Insurance Brokerage

Why consider this job opportunity:
- Salary range of $80K to $95K per year
- Comprehensive benefits including medical, dental, life, and disability insurance
- Generous paid time off and 401k options
- Fully remote position offering flexibility in work location
- Opportunity for professional development and mentorship within a high-performance culture
- Chance to lead cross-functional teams and make a significant impact on client experience

What to Expect (Job Responsibilities):
- Lead and manage cross-functional, often remote, teams to execute operational plans for COBRA, Retiree, and Direct Billing service offerings
- Provide coaching, mentorship, and professional development to team members
- Maintain and enhance standard operating procedures (SOPs) and implement process improvements
- Handle complex client escalations and deliver effective, timely resolutions
- Oversee client implementation and ongoing support, ensuring smooth onboarding and service continuity

What is Required (Qualifications):
- Subject matter expert on the WEX Platform
- 2+ years of experience managing teams within a client service/support role
- Experience in the benefits administration industry
- Proficiency in Excel (VLOOKUP, pivot tables, basic functionality)
- Strong project management experience with the ability to manage and track KPIs

How to Stand Out (Preferred Qualifications):
- Exceptional interpersonal skills and a client-centered approach
- High degree of accuracy and attention to detail
- Proficiency with CRM and project management software
- Strong problem-solving skills and adaptability to change
- Positive attitude with strong verbal and written communication skills

#EmployeeBenefits #RemoteWork #LeadershipOpportunity #CareerGrowth #ClientService

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