Associate Customer Support Engineer

Liferay, Inc.; Manaus; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading enterprise software company is seeking an Associate Customer Support Engineer to join their support team. This role involves resolving customer issues across various sectors like entertainment and finance. Successful candidates will demonstrate strong problem-solving skills, effective communication, and a passion for technology. Opportunities for growth and a collaborative work culture await you.

Serviços

Competitive salary and benefits

Opportunities for professional growth

A positive, collaborative culture

Qualificações

• Experience in customer service is preferred.
• Interest in learning new technologies is a plus.
• Flexibility and adaptability in a dynamic environment.

Responsabilidades

• Manage a queue of customer-reported issues.
• Conduct screen share meetings with customers.
• Create and update internal and public documentation.

Conhecimentos

Communication Skills

Problem Solving

Multitasking

Attention to Detail

Technical Issue Resolution

Teamwork

Formação académica

Four-year college degree or equivalent

Descrição da oferta de emprego

About Liferay

Liferay is a profitable B2B enterprise software company with over 1,000 employees across Europe, the Americas, the Middle East, Asia, and Africa. We are recognized by Gartner as a provider of enterprise open source technologies that help businesses solve complex digital challenges. Our platform combines Liferay DXP with cloud capabilities, analytics, and commerce features, enabling faster time-to-market and innovation. Our clients include Airbus, US Bank, Honda, and Desjardins.

Beyond software, we are driven by a vision to build a vibrant business, make technology useful, and invest in communities. We donate 10% of our profits to charities worldwide and are self-funded, allowing us to focus on long-term value for customers and communities.

About You and this Role

If you are passionate about learning new technologies, enjoy interacting with new people, and solving problems, this opportunity is for you. We are seeking a dedicated Associate Customer Support Engineer to join our support team. In this role, you will help resolve issues for a diverse range of customers, from entertainment to finance to government sectors.

Responsibilities

• Manage a queue of customer-reported issues
• Gather crucial customer information and recognize issues
• Conduct screen share meetings with customers as needed
• Configure environments to test and reproduce issues
• Maintain professional relationships through our ticket system
• Communicate status updates effectively to customers
• Create and update internal and public documentation

Preferred Qualifications

• Four-year college degree or equivalent
• Experience in customer service
• Interest in learning new technologies
• Ability to resolve technical issues
• Strong communication skills
• Ability to multitask and pay attention to details
• Flexibility and adaptability
• Teamwork ethic

What We Offer

• Competitive salary and benefits
• Opportunities for professional growth
• A positive, collaborative culture
• Employee insights on Glassdoor
• Work at a leading open-source company

Equal Opportunities Employer - Statement

Liferay is committed to equal treatment and fostering a culture of dignity at work. We ensure non-discrimination in recruitment and employment based on race, age, sexual orientation, gender, religion, marital status, family responsibilities, disability, pregnancy, or membership in a traveling community.