Associate, Customer Acquisition

Concentrix - CA; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading customer engagement company located in São Paulo is seeking an Associate for Customer Acquisition. This role involves demonstrating the value of products, managing customer relations, and achieving sales quotas. The ideal candidate must be proficient in Brazilian Portuguese and English, with a strong focus on customer engagement. Key responsibilities include sales forecasting and managing high volumes of customer contacts. A collaborative environment with supportive team dynamics is expected.

Qualificações

• Fluent in Brazilian Portuguese and English.
• Experience in sales or customer service is preferred.
• Strong technical understanding of services.

Responsabilidades

• Achieve revenue-based quota by selling renewals/services.
• Provide accurate sales forecasts.
• Manage high volume of customer contacts daily.
• Work with team to ensure professional interactions.

Conhecimentos

Customer engagement

Sales forecasting

Product knowledge

Objection handling

CRM management

Descrição da oferta de emprego

Job Title

Associate, Customer Acquisition

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements

Brazilian Portuguese, English

Time Type

Full time

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